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Job Title : Technical Support Engineer (Software)
Reports to: Director of Customer Support – North America
Classification: Non-Exempt
Summary:
The Technical Support Engineer will be responsible for coordinating technical, commercial, training and logistic support between customers, field service engineers and management. The Technical Support Engineer will coordinate stated activities with HQ technical support, Customer Support, R&D product management, QA, manufacturing and Sales. The position will also function as onsite support during an equipment escalation, if required, within the North American geographic region.
Essential Duties and Responsibilities:
To perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Additional Duties and Responsibilities:
Qualifications / Education / Skills and Experience
Physical Demands:
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
Full Time
$78k-102k (estimate)
05/28/2024
06/15/2024
theevgroup.com
HOLLAND, MI
25 - 50
1995
FRED DEWILD
<$5M
Business Services
The following is the career advancement route for Technical Support Engineer (Software) positions, which can be used as a reference in future career path planning. As a Technical Support Engineer (Software), it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer (Software). You can explore the career advancement for a Technical Support Engineer (Software) below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
01/25/2022: Paramus, NJ
Technical support engineers need to rise above, and not respond with anger or frustration.
03/24/2022: Grand Forks, ND
Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
02/19/2022: Huntington, NY
They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
04/10/2022: Killeen, TX
A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
01/31/2022: Lawrence, MA
Step 3: View the best colleges and universities for Technical Support Engineer.