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Alchemy Software Solutions, a worldwide talent management company we help firms match the appropriate talent with the right employment openings. With a strong emphasis on developing long-term connections with both clients and candidates, our goal is to provide a smooth recruitment process that corresponds with your needs and beliefs.
Role: Desktop Support Specialist
Location: Tampa, FL (Onsite)
Duration: Long term Contract
Job Description:
The Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels.
The Support Specialist IT will be involved mainly in:
Incident management, Request management, Change management, Knowledge management and Access rights management
Second-tier support to local end users for PC and peripherals, office applications or mobile devices. Interacts with other service organizations to restore service and/or identify and correct core problem. Identifies, researches, and resolves technical problems to ensure a timely resolution as per SLA agreements.
Perform incident resolutions and request fulfilment and supports end users on a variety of issues
Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection
Service end-user requests at the IT Service Spot
Wanted profile:
Completes assignments without direct supervision and good team player
Experience with Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers and peripherals
Familiarity with network concepts and experience in diagnosing and troubleshooting connectivity
Experience with an enterprise level ticketing system - ServiceNow experience is a plus
Activities include (but not limited to)
Treatment of tickets and requests from end-users for all Deskside related support
Handling end-user hardware request including coordination of, and delivery and pick-up
Deploy/return/retire equipment (laptops, ) in IT Equipment
RMA follow-up of defective hardware (Laptop, Smartphone, Conf. devices, ) with supplier
Handling mobile telephony related requests
Diagnosing and resolving issues at the IT Service Spot
Roll-out and coordination of the fleet replacement (laptop, desktop)
Responsibilities and Powers
Work within the guidelines and routines defined for the product or assignment
Work to ensure relevant KPI/PI s goals for the team they are working with are met for the product or assignment
Provide the end user the support that is agreed upon
Provide information to end users in the event of operational disturbances
Act as action owner of the cases or orders they are assigned to
Determine and assign correct priority on created or received cases and act according to given instructions
Escalate cases to other support functions when necessary
Perform incident resolutions and request fulfilments
Contribute to the identification and escalation of problems in supported services and solutions
Contribute to knowledge management and the documentation of errors and known work arounds
Follow the requirements concerning Information Security described in HCL Policy
Utilize and contribute to the HCL Knowledge Management System
Support 2nd and 3rd line teams with problem identification and resolution as required
Act as dispatcher of incoming tasks
Ensure correct use of applicable security policies and raise security issues where discovered
Drive the identification and escalation of problems in supported services and solutions
Drive knowledge management and the documentation of errors and known work arounds
Contribute to discussions on methods to improve team efficiency and delivery quality
Drive methods to improve team efficiency and delivery quality
Participate in development of new operation techniques and contribute to designing solutions in support
Coordinate and secure specialized training for specific support tasks requiring unique knowledge
Collect measurement data (resolution time, work effort and others) as assigned by management
To be consider your profile for the above opportunity, please do share your updated resume to Alchemy Software Solutions LLC
Full Time
Business Services
$47k-59k (estimate)
05/31/2024
07/30/2024
alchemysolutions.in
BANGALORE SOUTH, KARNATAKA
50 - 100
2000
<$5M
Business Services
The job skills required for Desktop Support Specialist include Troubleshooting, Desktop Support, Microsoft Windows, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Specialist positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist. You can explore the career advancement for a Desktop Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
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Gain experience with operating systems.
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Practice fixing common computer problems.
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Use past security breaches as learning examples.
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Step 3: View the best colleges and universities for Desktop Support Specialist.