6 customer service representative Jobs in snoqualmie, wa
Snoqualmie Casino is Hiring a Guest Service Representative Near Snoqualmie, WA
Full-time
Description
Pay Rate: $18.74/hr. minimum. Dependent on Experience
Shift: Swing
Position Type: Full Time, Non-exempt
PURPOSE
Responsible for answering phones, taking direct calls, and connecting callers in a courteous and professional manner.
ESSENTIAL DUTIES / RESPONSIBILITIES
- Operate switchboard, answer calls, transfer calls, and route messages.
- Respond to guest inquiries professionally through inbound and outbound calls, traditional mail, and e-mails.
- Maintain daily call log.
- Process all comment cards, emails, and phone calls in the comment log.
- Assist guests with reservations.
- Alert Security to potential problems and emergencies.
- Provide general administrative support with Marketing, Promotions, Events and other departments.
- Utilize several different software applications, including but not limited to Windows, Excel, Word, Outlook, Publisher, PowerPoint, Monday, CMP, Casino Web Site and Intranet.
- Assist in maintaining accurate contact information for Guests.
- Provide information and directions.
- Be knowledgeable of all Snoqualmie Casino promotions and events.
- Work with Casino hosts in following up with higher level Tiered Players.
- Update directory and calendars on a frequent basis.
- Process return mail by correcting and updating addresses.
- Assist in updating Casino Player information.
- Other duties and responsibilities as assigned.
Requirements
Education and Experience :
- High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
- One (1) year guest service experience
- Any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position.
- Excellent guest service skills, actively look for ways to assist Guests.
- Strong communication skills. Must have a clear and easily understood voice with the ability to use proper language.
- Strong active listening skills. Giving full attention to Guests, taking time to understand points being made, and asking questions as appropriate.
- Must possess the ability to maintain a calm demeanor while dealing with all Guests in a variety of situations.
- Successfully complete Word and Excel proficiency test.
- Successfully pass a typing accuracy test with in a range of 35 to 45 WPM.
- Ability to work professionally in close quarters to other Representatives
- Must be able to maintain a high level of confidentiality.
Education and Experience :
- One (1) year guest service experience in a PBX/Reservation/Call Center role in the casino and / or hospitality industry.
- One (1) year working in reservations.
- Bilingual a plus.
- Able to assist individuals whom English is not their first language.
- Snoqualmie Casino Career Development Track Series completion.
Salary Description
$18.74/hr. minimum, (Dependent on Experience)
Job Summary
Full Time
$33k-43k (estimate)
06/21/2024
07/06/2024
snocasino.com
SNOQUALMIE, WA
200 - 500
2008
JON JENKINS
<$5M
Related Companies
The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.
