Salary : $31,200.00 - $35,360.00 Annually
Location : Smithfield, NC
Job Type: Part-Time
Job Number: 02167
Department: Airport
Opening Date: 04/18/2024
FLSA: Non-Exempt
Johnston County is an Equal Opportunity Employer.
Description

Johnston County Airport is seeking a Customer Service Representative- Part-time (10-20 hours a week) that will provide excellent customer service to the public. Posting open until filled and may close at any time.
Please note: Final candidates subject to background check (includes motor vehicle records).
*Please document all work history relevant to the position for which you are applying. Determination of qualifying for the position and salary may be based on years of experience listed on the application itself, not in supplemental documents attached. Failure to document complete work history may affect qualification determination and salary. Electronic applications cannot be amended once submitted.
Duties and Responsibilities

This position serves at the front desk greeting customers by phone and in person. Accepts payments, handles accounts receivables and various administrative and service oriented details. Communicates via air-to-ground radio and ground-to ground radio, in addition to other forms of communication. Coordinates and facilitates aircraft services, such as fuel and ground support.
Knowledge, Skills and Abilities

Concierge-level assistance through excellent communication, anticipation of needs, creative thinking, expedient responsiveness and attention to detail. Previous accounts receivable experience preferred. Computer experience to include POS systems and Microsoft Office. Maintains professionalism and confidentiality at all times.
Desired Education and Experience

High school diploma, supplemented by office support experience and public contact.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
Final candidates subject to pre-employment background check (includes criminal and motor vehicle records).
Johnston County provides a comprehensive, affordable insurance and benefits program.
Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!
Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.com
*This description applies to benefits eligible positions.
01

Do you have prior customer service experience?

• Yes
• No

02

If you answered yes to the previous question, please describe your experience in detail.
03

What type of customer service experience do you have?
04

Do you have a degree?

• Yes
• No

05

Do you have any previous airport or airport related experience?

• Yes
• No

06

Do you have marketing, social media or website experience?

• Yes
• No

07

Do you have accounts receivable experience?

• Yes
• No

Required Question