Are you passionate about health and wellness?

Do you thrive in a growth-oriented team environment?

To apply you must email Claire@thedoctorsofpt.com. The subject of the email should be "Client Care Coordinator" and you should attach your resume and a brief cover letter explaining what you feel you will contribute to our team.

The Doctors of Physical Therapy in Scottsdale, AZ, is renowned for its exceptional care, focusing on helping patients regain their active lifestyles through non-surgical treatments. Our dedication to creating a positive and lasting impact on our patients' lives sets us apart in the healthcare industry. We're looking for a Client Care Coordinator who shares our commitment to excellence, wellness, and patient satisfaction.

Our reputation in Arizona's healthcare industry is unparalleled, evident from our outstanding patient reviews.

At our core, we are a team of high-energy, positive individuals united by a shared mission: creating a welcoming and warm environment for our patients where they actively engage in their healthcare journey. If you're looking to be part of something greater and make a meaningful impact on people's lives, you've found the right place.

Our Core Values:

World-Class Patient Experience: We go above and beyond to ensure our patients receive the highest quality care, leaving a positive and lasting impression.

Accountability and Integrity: We believe in doing what's right, not what's easy. We hold ourselves and each other accountable to maintain the highest ethical standards.

Continuous Growth and Learning: We're committed to personal and professional development, fostering an environment where learning and improvement are encouraged.

Communication and Connection: We value transparent and effective communication, building trust among our team and with our clients.

Emotional Engagement: We connect with our patients on a deep level, understanding their needs, and providing compassionate care.

Top Priorities for this Role:

• Deliver an outstanding first impression to all who encounter our practice.
• Maintain a patient arrival rate above 95% for first visits.
• Ensure physical therapy utilization exceeds 90% (schedule management and organization).
• Proactively reschedule 80% of canceled appointments within 30 days.
• Uphold patient satisfaction scores above 8/10 and relay feedback, positive or negative, to the team.

Responsibilities and Activities:

Manage incoming patient inquiries and schedule appointments.

Communicate the value of our services both in person and over the phone.

Handle pricing inquiries effectively.

Engage in meaningful 15-20 minute phone conversations with new patients, ensuring commitment to our services.

Create a welcoming waiting room environment.

Ensure that patients are excited for their first appointments.

Maintain communication with patients before, during, and after appointments to ensure satisfaction.

Timely invoice generation and distribution.

Efficiently organize schedules to maximize clinic efficiency and revenue.

Foster strong patient relationships to achieve agreed-upon NPS scores.

Develop and update procedures to ensure role tasks are well-documented and replicable.

REQUIRED SKILLS:

Quick absorption of new information.

Meticulous attention to detail.

Persistence and a proactive attitude.

Comfort in a fast-paced, multitasking environment.

Ability to engage in meaningful phone conversations for over 15 minutes.

Effectively address phone inquiries to convert prospects into customers.

Strong memory for patient names and faces.

Provide a warm welcome to patients.

Exceptional organizational and time management skills.

Reliable follow-through on commitments.

Location: Scottsdale, Arizona (Raintree & 101).

Benefits:

Paid Time Off (PTO)

401(k)

Health Benefits: Stipend Provided

Apply Today:

If you have 1-2 years of administrative experience in a B2C environment, a proven track record of exceptional customer service, and the ability to confidently communicate over the phone, we encourage you to apply. This role offers growth opportunities, performance-based pay raises, and a positive work environment dedicated to personal and company improvement.