Job Summary : Certified Peer Parent is a person who has strength-based rehabilitative service provided to parents/caregivers that is expected to increase the youth/family’s capacity to function within their home, school, and community while promoting recovery. A CPS-P is performing these services within the scope of their knowledge, lived experience, and education. The service exists within a coordinated specialty care framework and enables timely response to the needs of all family members across several life domains, incorporating formal and informal supports, and developing realistic intervention strategies that complement the youth’s natural environment.

Parent Peer Support services assist in promoting self-empowerment of the parent, enhancing community living skills, and developing natural supports through the following interventions:

Essential Functions : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Productivity

• Daily attendance must be at least 70% of clinical guidelines per facilitator.
• Maximum face to face ratio 30 individuals to 1 Certified peer Specialist
• Minimum of 2 face to face visits must be delivered on a monthly basis for clients taken into caseload.
• Additional contacts may be either face to face or telephone collateral contact, depending on the individuals support needs

Documentation and Compliance

• Records services accurately that relate directly to the treatment outcomes, within approved timeframes. Completes required clinical documentation according to agency standards.
• Maintain all documentation in accordance with applicable policies, laws and instructions.
• Ensure that all services provided are within the guidelines and document care in compliance with agency requirements and standards.
• Ensure that all notes are in Care Logic and signed within 24 hours of service delivery.
• Maintain a minimum chart audit score of 70% or better for all consumers on case-load.
• Ensure all weekly reports are addressed and corrected as necessary within timeframe specified by supervisor.
• Billed Staff Hours in comparison to Target Staff Hours must be at least at 100%.
• Treatment plans and orders for services must be signed on the same day as admission or change.
• Services must be authorized prior to the delivery of services, with the exception of the intake appointment which should be authorized within 5 business days of service delivery.
• Failed Activities and Failed Claims must be resolved and cleared in less than 10 days.
• At least 85% of your active caseload must receive at least 1 face-to-face service within the quarter.
• Staff cancellation rates must be less than 5%.
• Must be in compliance with Human Resources requirements with all trainings (including Relias).

Community Outreach

• Collaborate with behavioral health providers and the community through regular meetings in order to engage and transition consumers throughout systems of inpatient and or community care.

Corporate Responsibilities

• Treat those we serve, co-workers and supervisors with respect.
• Provide high quality customer service focused on outcomes of improved health.
• Carry out job responsibilities in a competent and ethical manner.
• Utilize our resources effectively, efficiently and without abuse.
• Contribute to an environment that encourages passion, creativity and team work.

Required Knowledge & Skills:

• Working knowledge of the nature of serious mental illness; self-help techniques, provides enhance consumers empowerment skills and successful community living, community resources and information on specific topics, as assigned.
• Knowledge of consumers’ rights; agency and federal policies, procedures and guidelines.
• Knowledge of client record documentation requirements; and implementation of client services plan development.
• Knowledge of crisis intervention protocol.
• Knowledge of peer individual and group therapy techniques
• Observe, record and report on an individual’s functioning;
• Ability to read and understand assessments, evaluations, observation, and use in developing treatment plan.
• Ability to assist consumers cultivate their independence, self-confidence, and self-esteem.
• Ability to empower other individuals with disabilities to explore new options, resources, relationships, feelings, attitudes and rights.
• Ability to effectively interact and communicate with consumers and their families in diverse populations.
• Ability to communicate effectively, verbally and in writing, to maintain confidentiality, and to work independently under general supervision.
• Ability to demonstrate strong interpersonal and “Listening” skills.
• Ability to Establish and prioritize goals and objectives of assigned program.
• Ability to assist consumers with successfully acquiring all income, entitlement benefits and health insurance for which the individual is eligible.
• Ability to facilitate relationships between Gateway, consumer families/legal guardians and various social service community resources, such as housing assistance, healthcare, job training and placement and substance abuse support groups.

Competencies:

Communication

Accountability/Responsibility

Cooperation/Teamwork

Creative Thinking

Customer Service

Dependability

Flexibility

Initiative

Analytical Thinking

Job Knowledge

Judgement

Professionalism

Quality/Quantity of Work

Goal Orientation

Stress Management

Planning/Organization

Required Education & Experience:

• High school diploma/equivalent; Bachelor’s Degree Preferred
• Certification by Georgia Certified Peer Specialist Project
• Requires a minimum of 40 hours of CPS training
• Experience working with Youth and Adults with severe mental illness. Must be a parent of a child or adult child with mental illness.

Supervisory Responsibilities : None

Work Environment :

This job operates in a variable business settings with trips into the community. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This role provides basic employment support which requires employee to perform in loud/quiet environments, outdoors/indoors, etc. Some medium travel between Gateway sites and in the community is required.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Employee must frequently lift and/or move up to 15 pounds. Must have the ability to sit for long periods of time at a computer. Employee frequently uses fine hand/eye coordination, hearing and visual acuity. Lighting and temperature are adequate, and there are not hazardous or unpleasant condition caused by noise, dust, etc. Employee must be able to travel between Gateway sites. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Gateway CSB promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.