**Senior Director, US Retail Partnerships**

Sales & Business Development

Full-time

Date: Job Number: REF33575Q **Company Description**

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

**You're** an Individual. **We're** the team for you. **Together**, let's transform the way the world pays.

**Job Description and Responsibilities**

This role can be located in either San Francisco, CA or New York, NY.

The Senior Director of U.S. Retail Partnerships for North America (NA) Merchant is responsible for developing and executing sales, acceptance, and cobrand strategies for Visas largest retail clients in the United States. This position will require thought leadership, vision and creativity to deepen partnerships with these merchants in an effort to increase Visas acceptance and co-brand revenues, grow usage of Visa services, and drive new payment solutions to address opportunity areas for incremental business. This role will report to the VP of Retail Partnerships NA Merchant and will also work directly with key executives from functions across Visa such as Specialized Sales, Global Co-brand & Partnership Development, Product, Innovation, Finance, Legal, Marketing, CyberSource, and Customer Support teams. Externally, this role will collaborate with senior client executives.

**Key Responsibilities:**

Define and drive high-profile, cross functional strategies and create detailed account plans that will achieve Visas scorecard goals, address customer needs, and meet contractual commitments

Collaborate with internal partners to communicate Retail team strategies, identify and cultivate new merchant growth opportunities, and sell Visa products and services. Collaborate with those partners including CyberSource, Visa Consulting & Analytics, CPS, Product, Interchange, Compliance, FI Sales, Global Co-branding & Partnership Development and Marketing to develop and implement detailed account plans for assigned accounts.

Manage, grow and renew existing commercial agreements: develop proposals and client pitches and negotiate new agreements to enhance existing relationships as well as to drive incremental Visa revenues

Foster and expand strong relationships at senior levels with the client organizations and among internal partners

Participate in sales meetings, industry conferences and training activities

Lead various ad-hoc internal projects as assigned

**Qualifications**

**Basic Qualification:**

12 years of work experience with a Bachelors Degree; 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD); or a minimum of 5 years of work experience with a PhD

**Basic and Preferred Qualifications Matrix for Job Descriptions** *As of January 2022*

**Preferred Qualifications:**

The ideal candidate will have a minimum of 12 years of relevant experience, including sales and/or relationship management for large retail clients. The candidate should have a strong customer focus, an in-depth understanding of the trends influencing the retail industry, and a deep understanding of retailers acceptance costs and co-brand economics. The candidate must have a proven track record of selling to and managing large clients/accounts, developing deep relationships, and negotiating complex partnership deals. The candidate should also have an in-depth knowledge of the current and emerging retail payment ecosystems, as well as the economics driving Visas performance among Retail clients.

The Senior Director of U.S. Retail Partnerships must be an excellent collaborator and natural team player with superb influencing and interpersonal skills. The successful candidate will be a thought leader who is both strategic, as well as tactical; who is extremely organized with strong attention to detail, yet able to work in a fluid, creative, and innovative environment.

In terms of the performance, personal competencies, academic and other skills required for the position, we would highlight the following:

**Business Acumen**

A lifelong learner with a strong analytic orientation and understanding of the Retail ecosystem

Strong executive presence and exceptional written and verbal communication skills with a demonstrated ability to serve as "voice of customer" with internal stakeholders and external clients

Strong technical skills including a deep understanding of Visas co-brand and acceptance products, services and economics and how they impact large Retail clients

**Setting Strategy**

Superior strategic thought leadership, analytical skills and ability to develop and sell net new strategies for her/his assigned accounts

Knowledge of key competitor actions and their implications and threats

An understanding of the organization's market position, opportunities, capabilities, and competitive threats

**Executing for Results**

Strong project management skills: organized, with excellent attention to detail, and demonstrated ability to lead complex cross-functional initiatives across a breadth of stakeholders

Balances urgent and effective action, commitment to excellence, and taking initiative to resolve problems; holds internal stakeholders accountable where appropriate; builds follower-ship with internal stakeholders

Credibility earned through strong track record of delivery and results

Capable of executing short-term (tactical) and long term (strategic) plans

**Sales Leadership**

Experience leading cross-functional teams in matrixed organizations

Demonstrated ability to achieve sales results; with demonstrated trouble shooting / problem solving skills

Ability to be an effective partner, to be persistent and tenacious, and to have difficult conversations when necessary

Decisiveness and an orientation to action on team decisions

Demonstrate Visas Leadership Principles in everything you do

**Building Relationships and Using Influence**

Demonstrated ability to collaborate and influence successfully within a highly-matrixed organization; Strong followership.

Ability to influence and achieve alignment across a range of different opinions and interests

Strong communication, listening, and negotiation skills; able to convey and package important messages/business strategies and proposals in a clear and compelling manner to all audiences up to executive levels

Strong negotiation and contract execution skills

**Academic/Other Skills:**

Bachelors degree required; MBA preferred

Proficient in Microsoft Word, Excel and Powerpoint

**Additional Information**

**Travel Requirements:**

* This position requires the incumbent to travel for work up to 25% of the time.

**Physical Requirements: ??????**

* This position will be performed in an office setting. The position will require the incumbent to sit