JOB SUMMARY

The Director of Quality Assurance will manage quality systems processes, and procedures to assure product safety and quality by driving business alignment to correct industry requirements and business objectives by managing quality systems design, controls, and continuous improvement.

DUTIES & RESPONSIBILITIES

• Responsible for deploying and managing quality management systems, processes, and procedures to assure product quality and safety.
• Provide oversite to Quality Assurance Team, including the preparation and delivery of staff performance evaluations and career development activities.
• Manage and communicate overall quality expectations pertaining to setting accurate schedules, customer expectations, cost of quality, and resources.
• Ensures delivery against QA department goals and objectives, i.e. meeting commitments and coordinating overall quality assurance schedule.
• Maintains product consistency throughout product cycle, to include the design, define and build phases through quality checkpoints and testing.
• Develop and manage quality assurance metrics for performance improvement of all teams.
• Develop and manage quality metrics for external supplier performance, site specific manufacturing performance, and internal and external customer satisfaction feedback.
• Implements ongoing quality improvement processes working with interdepartmental teams.
• Manages the planning and execution of product testing efforts, including all associated resources to meet committed delivery dates.
• Provides effective communication regarding issues, objectives, continuous improvement initiatives and performance to plan.
• Works with Project Managers to develop project schedules and resource allocation models for QA related projects and other activities such as software deployment, customer integration, and professional services validation.
• Establish and maintain policy for control documentation and record retention of all products.
• Develop and manage regulatory compliance for OEM and Fleet customers.

EDUCATION & EXPERIENCE

• Minimum of 10 years quality assurance experience, to include a minimum of 5 years in a lead role or management position.
• Strong analytical skills and experience with implementation and administration of Quality Assurance.
• Excellent problem solving, interpersonal communication and project management skills a must.
• Strong leadership skills that inspire team confidence and respect while motivating team members in a creative and effective manner.
• Must have a desire for achieving excellence in customer satisfaction, process and product quality and reliability.
• Strong understanding of different quality assurance processes and automated tools.
• Must have experience in managing and working with team members.
• Must be extremely detail-oriented with respect to documentation and communication.
• Experience with ISO and OEM automotive quality compliance.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. While performing these duties the employee is regularly required to converse with other employees and customers in an effective manner. The employee is frequently required to use hands and fingers, sit, and reach with hands and arms. The employee is frequently required to move a PC and other small office machinery. The employee must occasionally move between locations, and lift and/or move up to 30 pounds. The incumbent must be able to distinguish between different shades of colors. Mild red-green color defects may be acceptable, however, complete color blindness is disqualifying. Reasonable accommodations may be made to enable individuals with other disabilities to perform these essential functions.

We are an equal opportunity employer.