The Customer Service and Order Management Representative at Holbrook-Associated, Inc. is a key member of our office team.

Responsibilities Include:

- Communication via phone and email within the electrical network

- Communication of information among our sales team

- Entering data accurately for order processing

- Identifying and assessing customer's needs to achieve overall satisfaction

- Identifying proper channels, tools, and procedures to achieve customer and vendor satisfaction

- Providing accurate information to the customer or vendor

- Coordinating the post-sale transaction of product and paperwork

Required Work Experience:

- Prior relevant positions held

Skills Required:

- Strong verbal and written communication skills

- Ability to retain and manage information

- Ability to prioritize and manage time effectively

- Ability to identify the most effective resolution

- Ability to work within a team

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Communication method(s) used:

• Email
• Phone

Work Remotely

• Occasionally

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Parental leave

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer Service: 3 years (Preferred)
• Electrical Knowledge

Work Location: In person

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience level:

• 3 years

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 3 years (Preferred)

Ability to Commute:

• Rockland, MA 02370 (Preferred)

Work Location: In person