7 Jobs in rochester, ny
NewsChannel 9 WSYR is Hiring an IT Systems Administrator Near Rochester, NY
This job is On-Site at our Rochester, NY Office to service area customers; qualified candidates must be located in, or willing to relocate to, the Rochester/Buffalo/Syracuse, New York area. REPORTS TO: IT Team Lead
DIRECT REPORTS: None
Essential FunctionsRespond to customer inquiries in a courteous and professional manner
Create, document, and escalate issues and problems according to ticketing standards and SLAs
Monitor assigned tickets and tasks and provide service or escalation as necessary
Provide support for escalated service desk tickets following established protocols
Provide desktop, server and network support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support)
Deliver technical customer support over the phone and in person
Perform remote and onsite scheduled maintenance
Accurately enter and maintain case information including notes and resolution
Additional ResponsibilitiesAdhere to departmental policies for reporting and managing requests and change control
Participate in emergency on call rotation schedule
Internal IT Support as needed
Identify sales opportunities and pass the information to correct team members
Maintain daily timesheet and expense report entries and submit them accurately and timely
RequirementsOther duties as required
Technical Skills
- Ability to troubleshoot and administer the following technologies:
- Microsoft Windows Server
- Microsoft Windows Active Directory
- Microsoft Exchange
- Microsoft 365
- Enterprise Anti-Virus solutions
- Microsoft Hyper-V
- Enterprise Backup Solutions
- SonicWall Network Devices
- Microsoft Windows Desktop OS
- Enterprise Storage Solutions
- Working knowledge of HP and Dell equipment
- Knowledge and understanding of AD, DNS, the Internet, and mail flow
- Strong written and verbal communication skills
- Pleasant and professional demeanor in all client and internal communications
- Ability to multi task
- Intellectually resourceful with sound judgment and effective decision-making abilities
- Independent worker and able to work effectively on daily tasks without direct supervision
- Strong organization skills and ability to operate efficiently throughout daily tasks
- In general, owns issues through resolution, understands when to escalate a problem to another team member
- Demonstrates empathy with users and professionalism at all times
- Work well with clients at all levels, from executive to IT personnel to end user
- Operates with client satisfaction in mind
- Energetic, enthusiastic, and results-oriented
- Bachelor's degree preferred
- 3 years of relevant IT experience
- Preferred Certifications:
- CompTIA A
- Microsoft 365 Certified: Messaging Administrator Associate
- Microsoft Certified: Azure Administrator Associate
- SonicWall Network Security Professional (SNSP)
- Experience in Managed Services platforms, and Cloud Backup solutions a plus
Ability to remain calm in stressful situations
Performs all administrative functions expected at this level
Additional RequirementsAbility to schedule for evening or weekend work occasionally
Valid driver's license in your state of residence and reliable personal vehicle
BenefitsCompetitive salary
Relaxed Company Culture
Generous Vacation Allowance
Health/Dental/Vision Insurance
Flu Shots
Life Insurance
Long and Short Term Disability Insurance
Investment in Professional Development
Value Recognition and Rewards
9 paid holidays
Birthday Paid time off
Generous Company 401K 4% Match
Company laptop & Cell Phone
Team Outings & Events
Flexible Work/Life Balance Valued
PIf04e5d409a6a-3606
Job Summary
Full Time
$84k-107k (estimate)
06/06/2024
07/04/2024
9wsyr.com
East Syracuse, NY
200 - 500
Related Companies
The job skills required for IT Systems Administrator include Active Directory, Network Security, Azure, IT Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Systems Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Systems Administrator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Systems Administrator positions, which can be used as a reference in future career path planning. As an IT Systems Administrator, it can be promoted into senior positions as a LAN/WAN Integrator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Systems Administrator. You can explore the career advancement for an IT Systems Administrator below and select your interested title to get hiring information.
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