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The Kahler Grand Hotel, an iconic and historic establishment in the heart of Rochester, MN, is committed to delivering exceptional hospitality and unforgettable guest experiences. We pride ourselves on our rich heritage, prime location adjacent to the Mayo Clinic, and our commitment to providing first-class service. We are seeking a dynamic and experienced Front Office Manager to lead our front office team and ensure the highest standards of guest service.
The Front Office Manager will be responsible for overseeing all front office operations, including guest services and ensuring a seamless guest experience from check-in to check-out. This role requires a strong leader with excellent communication skills, a passion for hospitality, and the ability to manage a team in a fast-paced environment.
Leadership & Team Management: Lead, train, and motivate front office staff to provide exceptional guest service. Conduct regular performance evaluations and provide ongoing training and development.
Guest Services: Ensure all guests receive a warm welcome and are assisted with any needs or concerns promptly and professionally. Handle guest complaints and resolve issues efficiently.
Operations Management: Oversee daily front office operations, including check-in/out processes, room assignments, and guest inquiries. Ensure efficient operation of the front desk and compliance with all hotel policies and procedures.
Reservations & Revenue: Manage room inventory, oversee reservations, and coordinate with the sales team to maximize occupancy and revenue. Monitor and analyze guest feedback to identify areas for improvement.
Financial Management: Monitor expenses, and ensure cost-effective operations. Track key performance indicators and report on front office performance.
Collaboration: Work closely with other departments, including housekeeping, maintenance, and food & beverage, to ensure a cohesive and smooth operation. Participate in management meetings and contribute to strategic planning.
Experience: Minimum of 3-5 years of experience in a front office management role, preferably in a full service hotel or resort setting.
Experience with property management systems (PMS) and reservation software required. Opera PMS experience required.Skills: Strong leadership and team-building skills. Excellent communication, problem-solving, and organizational skills. Ability to work under pressure and handle multiple tasks simultaneously. Proficiency in Microsoft Office Suite.Attributes: Professional demeanor, customer-focused attitude, and a passion for hospitality.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Full Time
$64k-91k (estimate)
09/10/2022
05/30/2025
The job skills required for Front Office Manager include Front Office, Guest Service, Customer Service, Scheduling, Front Office Operations, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Manager job description and responsibilities
Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.
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Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensi
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Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
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The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.
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Responsible for the training of new front office employees, ensuring they provide excellent guest services and enforce hotel policies.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Manager jobs
According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.
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New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.
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Someone who wants to become a front office manager will need both office and people skills.
01/26/2022: Parkersburg, WV
Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.
01/25/2022: Juneau, AK
Someone who wants to become a front office manager will need both office and people skills.
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Step 3: View the best colleges and universities for Front Office Manager.