Job Title: Customer Service Representative
Reports To: Branch Manager/Customer Service Supervisor
About Us: Pine is the leading provider of rental equipment in the nation for Environmental Monitoring Equipment, Sampling and Safety Supplies, Non-Destructive Testing and Visual Inspection Instruments, as well as Continuous Emissions Monitoring (CEMS) Equipment and EPA Protocol Gases. A large stock of rental equipment is in our warehouses across North America at all times with the latest models available.
Job Purpose
The Customer Service Representative will support the operations team along with the Outside Sales Representatives. The CSR will have both direct and indirect contact with all customers, external and internal. Their primary responsibilities will be to provide information to inquiries on rental and sales products and services. CSR's will also be responsible for providing quotes, technical specifications, and handling and resolving customers complaints, and locating equipment.
Duties and Responsibilities
Intake customer inquiries for equipment rental, order status, and general questions
Review customer orders to confirm that equipment, accessories, consumables, quantities, price and any special contract instructions are understood
Issue quotes for equipment rental based on availability, standard pricing and terms and conditions
Assist in scheduling delivery and pick-up of equipment with customers
Assist in branch sales and marketing efforts through outgoing phone calls
Communicate customer Order Confirmations and following up upon delivery
Record and update database CRM details for every inquiry
Maintaining contract files and customer correspondence
Record & investigate customer
Promote a positive Health and Safety attitude
Other duties as assigned
Qualifications
High School Diploma/GED or Higher
2 years of Customer Service Experience, preferably in the environmental/safety or rental field
Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone
Ability to think analytically, with focus on problem troubleshooting
A flexible and strong team player that can work in a fast paced environment
Microsoft Office proficient
Working Conditions
Working in an office/warehouse environment
Essential physical requirements- sitting, standing, and bending as needed
Pine Environmental offers an attractive Benefits package including: Medical, Dental, Vision, Flexible Spending Accounts (FSA), Company Paid Life Insurance, Optional Life Insurance, Short-Term Disability, Long-Term Disability 401(k) with Company Match and Employee Assistance Program.
Pine Environmental Services believes in the growth and development of a diverse workforce. EOE/M/F/D/V