6 Jobs in reno, nv
Web Craft Stylers is Hiring a Call Center Agent Near Reno, NV
Employment Type: Full Time
Location: Reno, NV
Compensation: $33,890 - $40,200 / year
DescriptionWe are seeking enthusiastic and customer-focused individuals to join our dynamic team as Call Center Agents. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support through inbound and outbound calls. You will play a key role in delivering a positive customer experience and resolving inquiries and issues in a timely and efficient manner.
Key Responsibilities
- Handle inbound and outbound calls in a professional and courteous manner.
- Provide accurate information and assistance to customers regarding products, services, orders, and inquiries.
- Identify and assess customers' needs to achieve satisfaction and ensure resolution of issues.
- Utilize effective communication and active listening skills to understand and empathize with customers' concerns.
- Document all interactions and maintain accurate records of customer accounts and inquiries in the database.
- Follow company policies and procedures to resolve customer complaints and escalate issues as needed to the appropriate department.
- High school diploma or equivalent; college degree preferred.
- Previous experience in customer service, call center, or related field is advantageous.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and ability to build rapport with customers.
- Proficiency in using computer systems and navigating multiple software applications simultaneously.
- Ability to multitask and work in a fast-paced environment.
- Problem-solving skills and ability to think quickly on your feet.
- Disability Insurance
- Employee Assistance Program
- Employee Discount
- Flexible Schedule
Job Summary
Full Time
$36k-47k (estimate)
05/24/2024
06/12/2024
The job skills required for Call Center Agent include Customer Service, Call Center, Problem Solving, Communication Skills, Computer Systems, Active Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
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They are currently hiring for work at home call center agent positions.
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Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
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Step 3: View the best colleges and universities for Call Center Agent.
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