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Career Planner
$46k-58k (estimate)
Full Time | Consumer Services 2 Weeks Ago
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State of Iowa - Executive Branch is Hiring a Career Planner Near Rapids, IA

Job DescriptionIowa Workforce Development is seeking to hire a Career Planner at our Iowa WORKS Cedar Rapids, IA office.
Agency OverviewIowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our Iowa WORKS partnership.
Career Planner Key ResponsibilitiesThe successful Career Planner is this position will enthusiastically greet customers immediately upon entry into the Iowa WORKS Center utilizing greeting standards and scripts and welcome each customer in a friendly and professional manner.
  • Provide courtesy, respect, and politeness during all interactions with customers, both internal and external.
  • Determine services they are seeking and/or needing and interact effectively and build respectful relationships among coworkers and partners.
  • Collaborate with team members within the Iowa WORKS office, resulting in a better experience for customers.
  • Provide feedback as well as potential solutions to team and/or leadership.
  • Provide first day service to veterans.
Career Planners coach, motivate, and encourage job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment.
  • Provide customers assistance with preparing and tailoring resumes and cover letters.
  • Facilitate mock interviews for customers, help identify ways to improve their interview responses.
  • Process paperwork for partner and team programs and services and refer customers to appropriate workshops and employment events.
  • Facilitate workshops or one-on-one appointments in-person or through virtual conferencing platform for customers/participants of system programs and services, update workshops and presentations as new information is available.
  • Document all services, appointments, or other pertinent information in the database system. Send/receive work-related documents for customers.
In the role as a Career Planner, you will assist customers by answering questions about employment and training opportunities. Perform ''job matching" referring career opportunities to candidates in the Iowa WORKS System and provide appropriate partner referrals. Relay current labor market information to job candidates.
Your responsibilities will provide direct services to business for recruitment of employees.
  • Provide information and guidance to employers on how to use the Iowa WORKS system.
  • Identify sources for potential new employer customers for the American Job Center.
  • Participate in development and implementation of customized recruitment strategies and events.
  • Provide follow-up contact and services to job seekers and business.
  • Utilize case management system for tracking and maintaining employer information.
  • Critique and enter job orders and referrals into the Iowa WORKS system.
  • Collaborate with businesses to determine hiring practices and employer needs.
Connect unemployment claimants with re-employment activities at Iowa Works office.
  • Follow and refer to unemployment administration rules and Iowa law when working with customers in filing out unemployment insurance (UI) claims, answering questions and concerns.
  • Use database system to review salary histories, cross reference database systems to ensure personal identification information matches.
  • Adjudicate issues within the claim in accordance with all UI laws.
  • Provide information to customers for UI appeals as needed.
  • Prepare and participate in all UI appeal hearings relating to issued adjudications decisions.
BenefitsJoining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:
  • Excellent health, dental, and vision insurance.
  • Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.
  • Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
  • Flexible Spending Accounts for medical and dependent care.
  • Free Life and Long-term Disability Insurance with the option to purchase additional coverage.
  • Employee Assistance Programs and Discount Programs for support.
Click here to learn more about all of the amazing benefits the State of Iowa offers.
If you’re looking for a career with a well-respected organization that values its employees and customers, you’ve come to the right place!
Hours of work: Monday – Friday 8:00am-4:30pm.
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov .
No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.
Minimum Qualification RequirementsGraduation from an accredited four-year college or university;
OR
an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years;
OR
employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate.
For additional information, please click on this link to view the job description.
Additional Qualification RequirementsTravel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$46k-58k (estimate)

POST DATE

06/02/2024

EXPIRATION DATE

06/30/2024

WEBSITE

dvrs.state.ia.us

HEADQUARTERS

Washington, DC

SIZE

<25

INDUSTRY

Consumer Services

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The following is the career advancement route for Career Planner positions, which can be used as a reference in future career path planning. As a Career Planner, it can be promoted into senior positions as a Career Services Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Career Planner. You can explore the career advancement for a Career Planner below and select your interested title to get hiring information.