Heirloom Restaurant Group is a restaurant brand management company with more than 10 brands and continually growing. We are a collection of individuals who care and work together each day to create meaningful experiences. https://www.heirloomgroup.com. Our restaurants include Pizzeria 712, Chom, Black Sheep Cafe, Station 22, Communal and Five Star BBQ
Tossd is our newest concept. A drive-through healthy salad and bowl restaurant, created by chefs and enjoyed by our neighbors. Come be part of the founding team of Heirloom's latest concept opening in Vineyard. Starting with lunch shifts, 10 a.m. -4 p.m.
Responsibilities:
Customer Service:

• Greet customers with a friendly and welcoming attitude.
• Provide excellent customer service by answering questions, offering assistance, and processing orders accurately.
• Receive and process customer orders, ensuring accuracy in item selection and pricing.
• Enter orders into the point-of-sale (POS) system promptly and efficiently.
• Address customer concerns or issues related to orders, payments, or service.
• Collaborate with management to resolve more complex problems.

Cash Handling:

• Handle cash, credit cards, and other forms of payment accurately.
• Provide change to customers and process transactions in accordance with established procedures.
• Follow cash handling policies and procedures to prevent discrepancies.
• Adhere to security measures to safeguard against theft or fraud.
• Complete end-of-shift procedures, including balancing cash registers and preparing reports.
• Secure cash and close out the POS system accurately.

Menu Knowledge:

• Have a good understanding of the menu items, including ingredients and pricing.
• Assist customers with menu inquiries and provide recommendations if needed.
• Suggest additional items, promotions, or upsells to enhance the customer's dining experience.

Maintain Clean and Organized Workspace:

• Keep the cashier area clean and well-organized.
• Arrange menus, promotional materials, and other items neatly.

Communication:

• Communicate effectively with kitchen and serving staff to ensure accurate and timely order fulfillment.
• Relay special requests or modifications from customers to the kitchen.

Requirements

• Previous cashier or customer service experience is preferred.
• Strong numerical and math skills for accurate transaction processing.
• Excellent communication and interpersonal skills.
• Familiarity with POS systems and basic computer skills.
• Ability to work in a fast-paced environment with attention to detail.
• Flexibility to work evenings, weekends, and holidays.
• Knowledge of food safety and hygiene standards.

Benefits:

• Paid Time Off for FT employees
• Insurance Reimbursement Plans for FT employees

Heirloom Restaurant Group is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunities, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.