Job Details

Description

Operation Support Specialist - (Corporate Office San Diego, CA Remote)

WHO WE ARE :

CONAM Management Corporation is part of The CONAM Group, a multi-family property investment and management firm established in 1975 that specializes in conventional and affordable housing.

We span across 12 states with 11 regional offices that employs a team of 1500 energetic associates... and we're growing!

WHAT WE ARE LOOKING FOR :

We are looking for a Operation Support Specialist . This position is Full-Time Hourly Full Benefits eligible. Candidate must reside in one of the following states : Arizona, California, Colorado, Florida, Georgia, Nevada, Oregon, Texas, or Washington.

Pay Range : $28.36 - $29.70 / Hour

WHY YOU ARE THE PERFECT FIT :

Knowledge, Skills, and Abilities

• Bachelor’s degree or similar experience required.
• 0 -3 years of multi-family industry experience preferred.
• Experience in supporting operational support teams.
• Knowledge of property management software platforms (Yardi, RealPage, Gracehill, Revenue Management...etc.) preferred.
• Knowledge of CONAM Policy and Procedures preferred.
• Knowledge of Microsoft suite, including OneNote and Teams.
• Comprehensive understanding of AR entries and impact on property financials.
• Basic understanding and ability to troubleshoot bank reconciliation issues.

Duties and responsibilities

Responsibilities include, but are not limited to, the following :

Ticket Generation and Analysis

Review and complete service tickets timely

o Software assistance requests, Accounting / Banking requests, policy requests, and other requests.

• Provide valuable feedback on workflow processes of ticketing system.
• Provide instructional information pertaining to ticket requests clearly to on-site associates.
• Review aged tickets with Operations Support Manager monthly.
• Review-Approval of Refund Requests
• Review refund requests for accuracy of charges and the refund amount.
• Audits and process all requests timely to meet all State and CONAM deadlines.
• Communicate refund updates and changes with AP Department and Community Managers.

Miscellaneous

• Assist with Accounting Month End completion to assure accurate financial records.
• Process employee rental requests within CONAM guidelines.
• Participate in operational projects as needed.
• Assist with rollout of new software systems and support of software after rollout.
• Monitor community compliance with fair housing regulations, working with the Education Department to ensure cohesive interdepartmental support.
• Provide weekly updates on all projects.
• Assist in supporting other OS Support & Analytic Team Associates as requested.

Communication

Respond within 48 hours of requests and provide status updates throughout the project timeline.

All other duties as assigned.

WHY YOU WANT TO WORK HERE :

CONAM Management Corporation is an experienced, full service real estate and property management firm which has been in the business for over 40 years.

The company has earned its reputation as an industry leader through commitment to excellence and high ethical standards.

CONAM serves clients nationwide through a network of regional offices located in key metropolitan areas.

Our benefits are designed with our associates in mind which include medical, dental, life, vision, Paid sick and vacation, identity theft protection, 401(k), Flexible Spending Accounts and Employee Assistance Program (EAP).

Any offer of employment would be contingent upon : acceptable criminal background report, acceptable verification of previous employment, negative drug test, and a valid driver's license with proof of insurance coverage.

We are an Equal Opportunity Employer.

If this sounds like the right position for you, just click the APPLY button above. You will be given an option to submit a resume or complete an on-line application.

Please Note : Job pay bands are available upon request. Job pay bands are established based on a multi-state national range.

All job offers will consider a wide range of factors to include geographic location, benefits, including discounted housing (if applicable specific to the position and location) market conditions, internal equity, as well as candidate qualifications, such as skills, education, and experience.

Last updated : 2024-06-09