12 guest services agent Jobs in pismo beach, ca
Vespera Pismo Beach is Hiring a Guest Service Agent Near Pismo Beach, CA
If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience - Vespera Resort is a fit for you! We offer a competitive pay rate and a very complete benefit package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistance program, and food provided.
Work Hours
- Will be required to work flexible scheduled shifts based on business needs.
- Scheduling includes holidays, nights, overnights, and weekends depending on hotel events and functions.
- Understand the mission, vision, and goals of the hotel.
- Must be able to prioritize and work efficiently with limited supervision.
- Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs.
- Must possess basic computer skills.
- Strong attention to detail and the ability to handle multiple tasks simultaneously.
- General knowledge of the city where hotel is located and its attractions.
- Extensive knowledge of the hotel, its services and facilities.
- Ability to handle cash and balance cash drawer required.
- Strong team player, able to partner with management and other employees in a professional manner.
- Greet and welcome guests upon arrival and provide exceptional service in every interaction.
- Register guests into the computer, verifying reservation, address, and credit information.
- Accept payment for guests' accounts both at the time of registration and at checkout.
- Maintain a house bank and make a deposit and accurate report of receipts daily.
- Issue key to and control entrance of safety deposit boxes.
- Post miscellaneous charges as requested.
- Assist in handling mail and facsimiles and providing guests with information regarding hotel facilities and local attractions.
- Book reservations for those guests who approach the Front Desk.
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted for, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries.
- Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
- Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
- Follow 4 Keys service standards, standard operation procedures, and safety standards.
- Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
- Follow safety and security procedures.
- Adhere to attendance and reliability standards.
- Additional guest services duties as assigned by management.
- Follow all additional duties as assigned by management.
DOE 18.03 per hour
Vespera Resort is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.
Job Summary
Full Time
$30k-39k (estimate)
06/16/2024
07/03/2024
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
