** Communications Center Assistant Manager**

**Department of the Interior**

**Location**

2 vacancies in the following location:

** Relocation expenses reimbursed**

No

** Telework eligible**

Yes as determined by agency policy

**Duties**

** Summary**

Explore a new career with the BLM - where our people are our greatest natural resource.

This position is located in Phoenix, Arizona. Information about Phoenix, Arizona and the surrounding area can be found at

We expect to fill 2 vacancies at this time; however, additional positions may be filled from this announcement if they become available.

**Responsibilities**

Responsible for coordinating and providing formal oversight of the utilization of CJIS including adherence to FBI policies and procedures for the National Crime Information Center, NLETS and relevant State CJIS interfaces.

Maintains oversight of the ICC' s operations. Provides operational coordination of the technical and program work of the ICC. Ensures compliance with Agency and Departmental Law Enforcement reference manuals and handbooks.

Develops and implements strategies to meet requirements of Agency and Departmental LE policies. Serves as POC for external partners and customers. Considered a subject matter expert as it relates to ICC operations and development of SOP.

Coaches and supervises the efforts of the team in carrying out broad project assignments, actionable events, milestones, deadlines, work methods, problem solving, and workload accomplishment, with emphasis in mission support and ICC operations.

Serves as a first line supervisor for Public Safety Mission Support Technicians and/or Administrative Dispatchers, and directly supervises Lead Mission Support Technicians and/or Lead Administrative Dispatchers.

Provides technical and administrative supervision to Mission Support Technicians and Administrative Dispatchers working 24 hours a day, seven days a week, 365 days a year.

Sets performance standards for and evaluates the performance of assigned lead personnel. Carries out supervisory duties in accordance with regulatory requirements in areas such as Diversity and EEO;

internal management controls; Merit Systems Principles; Safety and Occupational Health obligations; performance management; management of ethics, conduct and discipline; hiring reform.

As the assistant manager the incumbent is responsible for managing the operation of the ICC and for providing focused, responsible coverage for emergency and administrative situations.

Plans, organizes, supervises, and coordinates the activities of the ICC for Department of Interior (DOI) bureaus, and the United States Forest Service (USFS).

Participates in the development, supervision, and implementation of long and short-range plans for the ICC's operations. **Travel Required**

Occasional travel - You may be expected to travel for this position.

** Supervisory status**

Yes

** Promotion Potential**

10

**Requirements**

** Conditions of Employment**

U.S. Citizenship is required.

Be sure to read the 'How to Apply' and 'Required Documents' Sections.

You cannot hold an active real estate license: nor can you have an interest or hold stocks in firms with interest in Federal Lands.

Direct Deposit Required.

Appointment will be subject to a favorably adjudicated background/suitability investigation/determination.

Your resume must contain enough information to show that you meet the qualification requirements as defined in the announcement. In addition, your responses to the questions must adequately reflect in your resume.

Supervisory Probationary Period: If you are selected for this position, you will be required to serve a one year supervisory/managerial probationary period if one has not previously been completed.

This position requires regular and recurring overtime and shift work.

May require a one year probationary period. ** Qualifications**

**Selective Placement Factors:** This position requires a special qualification that has been determined to be essential to perform the duties and will be used as a screen out element. Those who do not provide evidence they possess the following selective factor(s) will be rated not qualified:

Testing Designated Position (TDP) under the Department of the Interior Drug-Free and Alcohol-free Workplace Program.

Position requires rotating shift work (nights, holidays, and weekends). In order to be rated as qualified for this position, we must be able to determine that you meet the qualification requirements - please be sure to include this information in your resume. No assumptions will be made about your experience.

**For the GS-10 level:**

You must possess one (1) full year of specialized experience at or equivalent to the GS-09 level that is equivalent in difficulty and complexity as indicated by the following examples:

Applying inspection, investigation, enforcement, and/or compliance principles, concepts, and methodologies; laws, regulations, guidelines and precedent decisions; requirements of various legal jurisdictions; and practices common to industries and entities regulated by applicable programs sufficient to interpret and analyze data and information to make appropriate recommendations to Law enforcement Officers.

Knowledge of the field techniques of law enforcement officers, special agents and federal employees in order to enable informed tracking, monitoring and support of their activities.

Working knowledge of computer software and hardware systems in use in the ICC, to include complex radio systems; operating systems; Computer Aided Dispatching systems; a multi-function telephone system including E911; personal computers; radio transmission recording devices (long term audio, instant recall, video recorders); Emergency Backup Power Systems, and criminal justice inquiry software, various communications programs, word processing and spreadsheet software, and form creating/editing software (such as MS Word, MS Excel, Adobe, or equivalents).

Working knowledge of various computer systems accessed by public safety operations to include NCIC, NLETS, and the appropriate state system(s).

Knowledge of management techniques used in planning, budgeting, and procurement with the ability to apply those process to complex mission support operations. -OR-

Education: a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related;

- OR-

Combination of Education and Experience: You may meet qualifications requirement for this position with an equivalent combination of specialized experience and appropriate graduate education. Graduate level education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must meet all qualification requirements within 30 days of the closing date of the announcement.

Federal employees in the competitive service are also subject to the Time-In-Grade requirement in accordance with 5 CFR 300.604. If you are a current Federal employee in the General Schedule (GS) pay plan and applying for a promotion opportunity, you must have completed a minimum of 52 weeks at the next lower grade level.

**Physical Demands:** The work is basically sedentary, but may require frequent trips to network user agencies to attend meetings or obtain project related information. Overtime a