2 nmci technical support representative Jobs in philadelphia, pa
Cigna is Hiring a Technical Customer Support Representative Near Philadelphia, PA
Responsibility
- Delivers straightforward administrative and/or other basic business services in IT Support.
- Provides guidance and assistance on standard client questions, problems or malfunctions of specific systems applications, hardware and software installed or maintained by IT.
- Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems.
- Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor.
- Escalates to or consults with senior staff when solution is unclear.
- Issues tend to be routine in nature.
- Good knowledge and understanding of IT Customer Support and business/operating processes and procedures.
- Works to clearly defined procedures under close supervision.
- Technical proficiency in desktop computing.
- Aptitude for, and interest in, learning new technologies.
- Understands customer's issue and demonstrates real concern.
- Responds quickly and resolves problems related to technology usage.
- Communicates clearly.
- Establishes credibility quickly by following up and taking initiative.
- Probes and uncovers customer's underlying issues.
- High School Diploma or equivalent
- Philadelphia, PA
- Hybrid
- The pay range that Magnit reasonably expects to pay for this position is: $13.97- $18.62/hour
- Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)
Job Summary
Full Time
$53k-68k (estimate)
06/08/2024
06/27/2024
cigna.com
CHASKA, MN
>50,000
1982
Public
LARRY SHAFRANSKI
>$50B
Related Companies
About Cigna
Cigna offers health, dental, Medicare and supplemental insurance plans to consumers and employers.
The following is the career advancement route for Technical Customer Support Representative positions, which can be used as a reference in future career path planning. As a Technical Customer Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Customer Support Representative. You can explore the career advancement for a Technical Customer Support Representative below and select your interested title to get hiring information.
