· Regularly updates the ticket tracking system with status and fixes.

· Assists in resolution of end-user desktop issues and escalates up to team members if needed.

· Directs interaction with customers, requiring interpersonal skills with a focus on client relations.

· Installs software and/or hardware peripherals, apply security patches and anti-virus updates.

· Assists with all meetings from a technical standpoint including A/V setup and troubleshooting.

· Assists in issuing, tracking of hardware, printer troubleshooting, mobile device support, and configuration.

· Follows documentation and checklists ensuring a high quality of service.

· Responds to after-hours/emergency support requests as needed.

· Troubleshoots problems by applying established techniques, procedures, and specific standards.