Summary: The Implementation Coordinator rolls out/implements new projects and application updates; observes and assists Team Members across various branches; and assesses application effectiveness, summarizes issues, and shares improvement recommendations to the Business Process Analyst Team. During onsite visits, the Implementation Coordinator spends time with Team Members and teaches or advises as needed along with observing how teams use the systems and any pain points they face in their daily activities. They should build relationships with Team Members to encourage the Team to reach out to the Implementation Coordinator with questions and advice even if the Implementation Coordinator is not on site. The Implementation Coordinator should be a Subject Matter Expert in the applications used by the Team Members and will take the lead in rolling out new enhancements and acting as the primary point of contact post-rollout. When the Implementation Coordinator is not traveling, they should assist with summarizing opportunities they observed during their travel, highlighting areas where training should be improved or where applications can be improved, and should recommend changes and help with brainstorming solutions. The primary responsibilities for this position include performing, observing and analyzing performance, training, webinars and demonstrations for web-based and mobile applications, and recommending solutions for issues that come up.
Work Hours: Monday to friday 9:00 Am to 6:00 PM
Compensation: The estimated annual pay for new hires generally ranges from $70,000 to $90,000 or more, depending on experience, education level and annual bonuses.
To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:
Work directly with frontline Team Members across different departments in the effective use of existing applications and the rollout of new business processes.
Serve as primary point of contact with departments on the progress of implemented applications.
Create and maintain training documentation for business processes.
Assess the effectiveness of applications through branch visits and running reports on system usage/compliance.
Make recommendations for process enhancements or training opportunities based on branch visits and running reports on system usage/compliance.
Help ensure new system requirements, enhancements, and changes are tested and delivered in a timely manner.
Other tasks may include: support other project testing as needed, running reports, holding recurring training session/webinars and pulling data from the system for audits, making recommendations to the development team to improve the system.
Travel 25-50% within across various branches
Perform additional duties as required and or requested.
Additionally the candidate must meet the following Education and/or Experience requirements:
Bachelor’s degree and/or equivalent work experience.
Self-driven, “can do” attitude Flexible Adaptable.
Excellent oral and written English language communication skills.
Spanish is a plus.
Strong verbal and written communication skills.
Organization skills.
The ability to work with a variety of work styles.
Proficient in the Microsoft office suite of products.
Ability to work independently without much supervision.
Prior teaching or training experience is a plus.
Salary Range: $66,000-$75,000. Estimated annual pay for new hires generally ranges between $70,000 and $90,000 or more, depending on experience, education level and annual bonuses.
This role has the following physical demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently sits and may occasionally stand or walk.
The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.
Benefits: MSI offers a comprehensive benefits package that includes:
Referral, Holiday, and Annual Bonuses
Annual pay increases
Paid Time Off
Medical, Dental, and Vision Insurance
Company-paid Short Term and Long Term disability;
Company-paid Life Insurance
Tuition Reimbursement
Traditional and Roth 401(k) plans with company matching contributions
Charitable donation matching programs
Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.
About MSI: Founded in 1975, MSI is a leading supplier of flooring tile , countertops , wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite , Quartz , Porcelain , Luxury Vinyl flooring , Slate , Marble , Travertine , Sandstone , Limestone , Quartzite , onyx , stacked stone and pavers imported from over 36 countries on six continents.
Over the years, MSI has been the recipient of many prestigious awards including:
Top 5 fastest growing companies - OC Business Journal
Supplier Diversity Award - Home Depot
#1 Flooring Distributor multiple years in a row - Floor Covering Weekly
Top Workplaces Award winner multiple times - Top Workplaces
MSI Founder named the Entrepreneur of the Year - Ernst and Young
MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.