SUMMARY

We are currently seeking a PSC Ambulatory I - Community Clinic to join our Whitter Clinic team. This 0.50 FTE (40 hours per pay period) role will primarily work on-site (SHIFT: Day/Evening and Every Other Weekend) - Monday, Tuesday, Thursday and Friday 12:00 PM - 5:00 PM.

Purpose of this position: The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

A $500 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

RESPONSIBILITIES:

* Welcomes patients and guests in a friendly manner, following Hennepin Healthcare expectation of greeting customers

* Provides navigation assistance to all patients and guests

* Utilizes the electronic health record accurately and efficiently to perform the following functions: patient check-in, point of service collections (co-payments, self-pay, and outstanding balances), registration, patient check-out (schedule following the standard processes), verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine

* Ensures personal workspace and patient waiting areas are neat and sanitized.

* Responsible for handling patient financial transactions: cash box, cash collections, credit/debit card transactions, daily reconciliation

* Promotes the organization and assists in maintaining clinic efficiency

* Provides clerical support to clinical staff, such as processing patient forms, and urgent scheduling needs.

* Provide scheduling support for contracted providers and specialty departments

* Provide support for providers with requests and urgent needs

* Manages special patient needs upon request

* Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Level Agreement) and urgency of the message

* Receives and creates encounters for medical forms and delivers them to the clinical team

* Assist with processing of time sensitive patient's needs, such as patient forms, etc.

* Perform other duties as assigned

QUALIFICATIONS:

Minimum Qualifications:

* High School Diploma or equivalent

* At least one year of experience in related field and/or six months of medical clerk experience

* One year of customer service experience

Preferred Qualifications:

* Bilingual, Spanish

* Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds

* Ability to work in a fast-paced, continually changing environment

* Ability to respond appropriately to shifting priorities

* Ability to prioritize work assignments

* Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations

* Demonstrates knowledge and understanding of organizational policies and procedures

* Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook

* Ability to work independently and in a team setting

Knowledge/ Skills/ Abilities:

* 6 months of previous HHS experience

* Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment

* Certification from

* HFMA OR

* NAHAM OR

* HBI Patient Access Certification

* Experience with Electronic Health Records (EHR) - Epic experience preferred

* Understanding of medical terminology

* Experience with different payers/insurance requirements

* Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)