MarathonTS is seeking a Team Lead (Process Coordination) to manage a team of data entry contractors assisting U.S. Customs and Border Protection with administrative tasks related to the processing of non-citizens entering through ports of entry. A successful candidate will have experience managing small to medium-sized teams and understand basic scheduling and time and attendance guidelines. The Team Lead will be responsible for Process Coordination and Data Entry Contractors working 7 days a week and multiple shifts.JOB RESPONSIBILITIES:The Site Lead shall manage and perform the following contractual requirements:Organize workflow and ensure that employees understand their duties or delegated tasks.Monitor employee productivity and provide constructive feedback and coaching.Receive complaints and resolve problems.Maintain timekeeping and personnel records.Pass on information from upper management to employees and vice versa.Prepare and submit performance reports.The Team Lead will report to the Program Manager and will serve as the liaison between CBP port leadership and Marathon TS/its partners.BASIC JOB REQUIREMENTS:Proficient computer skills: Word, Excel, PowerPoint, Teams, SharePoint, OutlookStrong written and verbal communication skillsU.S. citizenship requiredAbility to obtain a CBP ClearanceLaw enforcement/immigration background highly preferredKEY COMPETENCIES:Ability to hold others accountableAttention to detailExcellent organization and time management skills; ability to meet deadlinesAbility to work independently, set priorities, plan workflow, and take initiativeStrong interpersonal and communication skills to develop effective working relationships with Marathon TS staff and CBP port leadershipAbility to analyze and present data in a meaningful wayFlexible, positive team player; outstanding customer service orientationAbility to handle difficult situations with poise and tact, maintain confidentiality at all times, and exhibit good judgmentAbility to train othersJob Type: Full-timePay: $80,000.00 - $100,000.00 per yearBenefits:401(k)Dental insuranceEmployee discountFlexible scheduleHealth insurancePaid time offTuition reimbursementVision insuranceExperience level:10 years5 years6 years7 years8 years9 yearsShift:8 hour shiftDay shiftWeekly day range:Monday to FridayApplication Question(s):Do you have management experience of at least 5 people?Ability to Commute:Miami, FL (Required)Ability to Relocate:Miami, FL: Relocate before starting work (Required)Work Location: In person#J-18808-Ljbffr

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