Company Description
KENTECH Consulting Inc . is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system.
OUR VISION
Help The World Make Clear and Informed Decisions
VALUES

• Customer Focused: We are client focused and results-driven.
• Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
• Fact Finders: We are passionate investigators for discovery and truth.
• Community Partnerships: We believe there is no greater power for transformation than delivering on what a community cares about.

YOUR MISSION
To help our team optimally produce at the highest levels to meet the growing demands of our client family.
Job Description
The Operations Director is responsible for ensuring the timely and high-quality delivery of investigative reports to our clients daily. You will work closely with the VP of Operations to oversee a team of up to 40 staff members. As the 'operations whisperer,' you have a talent for devising optimal efficiencies and a deep understanding of Six Sigma processes and their financial implications for producing scalable operations. Additionally, you will drive the business forward through effective leadership, AI integration, and strategic initiative.
Responsibilities:

• Leadership and Strategy:
  
  • Assist with planning, directing, and supervising all staff and activities related to project case management and daily client interactions.
  • Participate in planning, goal development, and the establishment of objectives and procedures to ensure consistent high-quality service, timeliness, accuracy, and thoroughness of investigations.
  • Demonstrate the ability to scale business operations and drive the business forward by integrating AI technologies and leveraging their potential.
• Operations Management:
  
  • Support and set performance standards, create SOPs for staff, provide training, guidance, and coaching, and hold staff accountable for assigned tasks and goals.
  • Oversee the expansion of operations to the West & East coasts, including willingness to travel for major account client meetings and kick-offs.
  • Ensure acceptable staffing levels through effective recruitment and management.
  • Monitor daily client interactions to ensure consistency, promptness, and quality service.
  • Conduct regular coaching sessions to ensure each employee meets job expectations and productivity objectives.
  • Assist in handling client calls and resolving issues as needed.
• Process Improvement and Quality Control:
  
  • Develop, implement, and administer efficient and service-oriented processes and procedures.
  • Analyze and share reports on service quality, trends, and other relevant issues to improve customer service and project-based case management operations.
  • Work cross-departmentally to eliminate inefficient processes and issues that negatively impact team performance.
  • Maintain the highest standards of security throughout company departments and with client access.
  • Manage and vet vendor capabilities, competitive pricing, and quality to ensure the highest standards are met.
• Initiative and Problem-Solving:
  
  • Operate with a high level of self-initiative and take proactive steps to address and solve problems.
  • Show initiative in identifying and implementing AI integration to improve training and compliance processes.
  • Strategize and execute plans effectively, translating vision into actionable steps and tangible results.
  • Demonstrate excellent time management and prioritize tasks to be productive without being overwhelmed.
  • Maintain a positive attitude, foster a collaborative work environment, and inspire team members.

Qualifications
Qualifications:

• MBA or 7 years of experience in operations management, preferably in the military, back ground check companies, law enforcement, or security industries.
• High Driver: Must be able to scale a business and move it forward.
• Proven experience in taking the initiative with AI technologies and integrating them into business processes.
• Analytical approach to problem-solving, with knowledge of P&L, Six Sigma, and ISO awareness.
• Experience dealing with security and compliance-driven requirements.
• Must be able to pass a background check and a drug test.
• Demonstrated knowledge of effective time management and team leadership.
• Superior organizational and multitasking skills.
• Excellent written and verbal communication skills, with a focus on quality service and team orientation.
• Ability to articulate difficult concepts clearly to all team members.
• Proactive and solution-oriented, with the ability to create effective plans and act on them.
• Ability to quickly learn and adapt, thinking and managing fast to reach timely objectives.
• Availability to work weekends or overtime as needed.
• Knowledge of the EOS Operating System is helpful.
• Must be able to pass security clearance to obtain a Permanent Employee Registration Card (PERC).

Client Focus and Communication Skills:

• Maintain confidentiality and demonstrate a pleasant demeanor on the telephone and in person.
• Ability to communicate needs and ideas effectively to investigators, clients, vendors, and company staff.
• Provide high-quality customer service and resolve issues promptly.

Technology Skills:

• Technical nimbleness to learn new proprietary reporting and case management programs.
• Proficiency in Google Suite (Gmail, Google Docs, Forms) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with using telephones, copiers, printers, intranet, and the internet.

Soft Skills:

• Leadership: Inspire and lead a team, set clear expectations, provide guidance, and foster a culture of accountability and continuous improvement.
• Initiative: Demonstrate proactive problem-solving and decision-making, taking ownership of tasks and projects.
• Customer Focus: Commitment to providing exceptional service and value to clients, understanding their needs, and exceeding their expectations.
• Strategic Thinking: Analyze complex situations, anticipate future needs, and develop strategic plans to optimize operations and improve efficiency.
• Adaptability: Remain flexible and effective in high-pressure situations, adapting to changing priorities and environments.

Additional Information
Operations Manager Compensation & Benefits

1. Medical, Vision, Dental, Life Insurance
2. Salaried starting at 45-55K
3. Paid Maternity/Paternity Leave
4. 3 Week PTO
5. 401K plan
6. Paid Major Holidays
7. Continuous business training and growth

Videos To Watch
https://www.youtube.com/watch?v=OxB6NSsS7IQ