11 Jobs in manistee, mi
6PM Hospitality Partners, LLC. is Hiring a Guest Service Supervisor Near Manistee, MI
- Responsible for providing strong sales techniques and excellent guest service, according to 6PM Hospitality Core Values, 6PM Hospitality and Hilton standards. This includes going above and beyond to ensure that guests are 100% satisfied. Manage all aspects of the Front Office in the absence of the Guest Service Manager.
- Report to work in professionally appropriate attire, presented neat, and clean
- Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
- Anticipate and meet the needs and expectations of our guests, then go one step further
- Lead by example and uphold all 6PM Hospitality policies
- Holds title of Hilton Honors Champion per Hilton brand standards
- Hold Team Members accountable to the standards of employment and job performance set by the Core Values of 6PM Hospitality and Hilton. Discipline Team Members as needed, according to 6PM Hospitality’s policies
- Rotate Manager on Duty shifts, including weekends, for the hotel as business dictates
- Ensure front desk shifts are always covered, including weekends, holidays, call-ins, vacations, etc. making it fair for all Team Members and ensuring all job duties are covered
- Assist with scheduling GSRs as needed based on hotel occupancies, while staying within budget
- Ensure all GSRs are selling the property according to the 6PM Hospitality sales standards
- Review all guest surveys and follow up as needed to perform any service recovery
- Monitor inventory in PEP on a daily basis and correct any out of balance issues
- Perform property walk-arounds each day and address all issues encountered. Report any issues to the appropriate department and General Manager
- Assist with responding to SALT and Guest Assistance reviews
- Responsible for Hilton Honors Tally point deposit logs
- Prospect new hotel and event business
- Collect Front Desk Prospecting with weekly guest names
- Input rooming lists for groups including changes/requests
- Provide tours of the property, being sure to highlight all of the amenities
- Monitor safety conditions and employees’ conformance with safety procedures; update emergency plans and procedures and assure that effective training for these programs is conducted by the front office
- Responsible for the overall operation of the Treat Shop, while following local health department, 6PM Hospitality’s Core Values, Hilton standards
- Oversee Treat Shop department ordering while staying within budget
- Audit and approve bi-weekly payroll
- Conduct departmental meetings
- Attend weekly Manager’s meetings
- Assist other departments as needed
- Follow all 6PM Hospitality Processes
- Exhibit regular and recurrent attendance records
- Other duties as requested by management
- Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
- Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience. One year of Guest Service Representative experience required.
- License, Training, and/or Certification Required: CPR Training, TIPS certification, Excellent Driving record.
- Paid time off for all full-time and part-time team members
- 8 hours of paid volunteer paid for all team members
- Holiday pay
- Travel discounts for employees, friends, & family
- Restaurant discounts
- Referral Program
- Health, vision, and dental insurance available for all full-time team members
- Employee recognition perks and benefits
- Advancement opportunities
- Paid maternity/paternity leave or adoption leave for qualifying FMLA
Job Summary
Part Time
$53k-70k (estimate)
05/28/2024
06/24/2024
The job skills required for Guest Service Supervisor include Scheduling, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Supervisor positions, which can be used as a reference in future career path planning. As a Guest Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Supervisor. You can explore the career advancement for a Guest Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Supervisor job description and responsibilities
Develop and maintain all capital budgets and provide optimal level of services to all guests and visitors coming to facility.
05/05/2022: Portsmouth, NH
Provide training to all guest services staff, schedule work of all visitors and staff and ensure compliance to all budget requirements and provide required feedback.
05/03/2022: San Antonio, TX
Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
03/27/2022: Port Arthur, TX
Supervises all Guest Service Staff to ensure all guests are assisted with any service issues, queries and complaints, as well as general ship, port, tour and travel information is provided.
03/28/2022: Columbia, SC
Administer and schedule staff for each shift and assist all guest services staff to resolve all customer issues effectively.
04/19/2022: Waco, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Supervisor jobs
They must meet or exceed guest expectations on very occasion.
04/20/2022: Denver, CO
A skilled guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.
03/04/2022: Ann Arbor, MI
Establish clear performance expectations.
02/13/2022: Laramie, WY
A top-notch guest service supervisor has an excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
02/18/2022: Mobile, AL
Ask customers to provide feedback on agents and customer service experience.
04/11/2022: Saint Paul, MN
Step 3: View the best colleges and universities for Guest Service Supervisor.
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