2 director of service great lakes region Jobs in lisle, il
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Director of Field Service - Great Lakes Region
$74k-93k (estimate)
Full Time
2 Weeks Ago
VIR Consultant is Hiring a Director of Field Service - Great Lakes Region Near Lisle, IL
Up to 15% Bonus Partial RelocationMust-Haves
Time Utilization: This position will travel up to 70% of the time. Schedule needs to be flexible to accommodate internal and external customers’ schedules. Willing to work outside normal business hours as the job dictates. Provide after-hours support as needed.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
- 2 years of field service experience.
- Strong organizational and proven leadership skills.
- High technical and mechanical aptitude.
- Excellent customer service skills.
- Must have experience managing projects with proven success.
- Capital equipment experience.
- Engineering degree is a plus.
- Prior experience as a Field Service Technician is highly valued.
- Knowledge of safety practice.
Time Utilization: This position will travel up to 70% of the time. Schedule needs to be flexible to accommodate internal and external customers’ schedules. Willing to work outside normal business hours as the job dictates. Provide after-hours support as needed.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
- Understand commercial demands and circumstances, and execute appropriate strategies and tactics with dedication to meeting the requirements of all customers.
- Actively participate in special projects as required by the V.P. of Customer Service. Manage changing priorities and diverse range of assignments.
- Operate within the annual expense budget and work to meet established regional revenue goals. Maintain utilization rate of greater than 90% of Field Service Technicians in the field.
- Responsible for the selection of qualified associates, orientation, and training of staff reporting to the position.
- Define, establish, and enhance the roles, goals, and responsibilities for all associates within the department. Ensure that all associates are effectively trained and skill sets match performance requirements. General and specific goals are assessed and reviewed on a consistent basis as a team and individually within the department.
- Perform technical and developmental coaching with each Field Service Technician through regular travel in the field. Set expectations for Field Service Technicians and provide feedback. Provide timely direction and feedback to associates through the performance management process.
- Ensure ongoing safety, compliance, and quality training of Field Service Technicians. Support Inc.’s quality and compliance policies and procedures, and enforce these guidelines to associates.
- Remain current on trends affecting the industry and technology.
Job Summary
JOB TYPE
Full Time
SALARY
$74k-93k (estimate)
POST DATE
06/02/2024
EXPIRATION DATE
08/19/2024
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