Position Title: Office Administrator

Location: Lincoln, NE/Roca, NE

Company/Organization: Silver Sky Imports

About Us: Silver Sky Imports is a leading retailer and wholesaler specializing in sound therapy instruments, including singing bowls, gongs, chimes, and bells. We are dedicated to providing high-quality products and exceptional customer service to support our clients' wellness journeys.

Job Description:

We are seeking a dynamic and organized Office Administrator to join our team at Silver Sky Imports. The Office Administrator will play a crucial role in supporting our retail and wholesale operations, handling various administrative tasks to ensure the smooth and efficient functioning of our business. This position requires a strong background in music, excellent organizational skills, and a passion for delivering outstanding customer service.

Responsibilities:

• Answer and direct incoming phone calls, emails, and inquiries from customers and wholesale clients, providing timely and professional assistance.
• Manage social media platforms, including Facebook, Instagram, and Twitter, to engage with our audience, promote products, and respond to customer inquiries and feedback.
• Process wholesale and retail orders, including order entry, invoicing, and shipping coordination, ensuring accuracy and efficiency in all transactions.
• Handle bill payment and expense tracking, maintaining up-to-date records and reconciling accounts as needed.
• Organize and maintain physical and digital files, including product information, customer records, and administrative documents, ensuring easy access and retrieval of information.
• Assist with scheduling appointments, meetings, and events, coordinating logistics and managing calendars for team members as required.
• Update and maintain product listings on our website, including uploading photos, writing descriptions, and managing inventory levels to ensure accuracy.
• Provide exceptional customer service at all touchpoints, addressing inquiries, resolving issues, and fostering positive relationships with customers and partners.
• Perform general office duties as needed, including photocopying, scanning, faxing, and ordering office supplies.

Requirements:

• Background in music or sound therapy preferred, with a strong understanding of musical concepts and terminology.
• Proven experience in office administration or a similar role, with excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with data entry and spreadsheet management.
• Strong communication and interpersonal skills, with the ability to interact professionally with customers, colleagues, and partners.
• Highly organized and capable of multitasking in a relaxed yet busy environment, with the ability to prioritize tasks and meet deadlines effectively.
• Tech-savvy with experience using social media platforms for business purposes and familiarity with e-commerce platforms is a plus.
• Positive attitude, proactive mindset, and willingness to learn and adapt to evolving business needs.
• Commitment to providing exceptional customer service and representing the Silver Sky Imports brand with professionalism and integrity.

Benefits:

· Biweekly Pay

· Paid Holidays

· Paid time off

· Health insurance with zero cost for employees

· Matching retirement plan

· Free lunch on Mondays

· Flexible scheduling within office hours

· 4 to 5 day work week with no weekends

· Overtime available but not required

How to Apply: Please submit your resume and a cover letter highlighting your relevant experience and why you are interested in joining the Silver Sky Imports team to info@silverskyimports.com.