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Bryan Health is Hiring a Customer Service Associate Near Lincoln, NE
PRINCIPAL JOB FUNCTIONS:
- *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
- *Responds to all general telephone inquiries to Patient Financial Services including checking account balances, payment arrangements, screening for financial assistance, insurance questions and collection policy inquiries; forwards callers to the appropriate departments/personnel as necessary.
- *Evaluates and reviews financial options, including full payment, loan programs and payment arrangements with patients/guarantors.
- * Researches, verifies and updates as necessary the accuracy of patient demographic and insurance information, prior correspondence, contacts and payments.
- *Researches patient concerns and complaints to establish resolution and responses by phone, in person, or by mail correspondence within a timely manner; refers to Patient Experience Specialists as appropriate.
- Opens, sorts and scans daily mail received by PFS; may follow-up with correspondence or phone call as needed.
- Processes returned mail and may attempt to locate guarantors with return mail or bad addresses.
- Scans documents into document imaging system, as needed.
- Performs cashiering functions by receipting money received for patient payments on hospital, non-patient services and general fund deposits, as needed.
- Researches and evaluates patient credit balances and send refund payments, as needed.
- Follows Medical Center protocols in communicating and releasing patient protected health and financial information.
- Performs other related projects and duties as assigned.
High school diploma or equivalency required. Associates degree in business or accounting-related field preferred. Prior experience in healthcare or customer service preferred. Must be 19 years of age to witness legal consents.
Job Summary
Full Time
$37k-46k (estimate)
06/11/2024
06/30/2024
bryanhealth.com
LINCOLN, NE
3,000 - 7,500
1926
NGO/NPO/NFP/Organization/Association
KIM RUSSEL
$500M - $1B
Hospital
Related Companies
About Bryan Health
Bryan Health is an online healthcare platform that offers mobile diagnostic, telemedicine and mental health counseling services.
The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.
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Quotes from people on Customer Service Associate job description and responsibilities
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Ability to professionally attend to the needs of customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Associate jobs
Best Colleges to Study Client Service Associate.
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Ensure all customer problems are resolved quickly to the satisfaction of the customer.
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Step 3: View the best colleges and universities for Customer Service Associate.
