Description:
Takes drink orders, suggesting specialty drinks, non-alcoholic beverages, soft drinks, etc.and delivers them promptly and accurately to each guest
Ability to explain to guests what sets us apart from other restaurants
Asks the required wing questions
Responsible beverage service
Suggests an appetizer and delivers it promptly (if ordered)
Takes each guest's order
Suggests add-on sides, soups, and salads
Knows menu thoroughly and accurately, answers any questions a guest might have about menu items and preparation options
When delivering entres to the table, giving each guest their specific order without "auctioning" the food at the table.
Checks back with the guests within two (2) minutes to make sure everything is prepared to their satisfaction. At lunch - check back, check down
Without being intrusive, observes when drinks need to be refilled or dishes need to be cleared
Enters all food and drink items at the POS station, ensuring all items are entered accurately
Presents the check and picks up the payment in a timely fashion. Makes correct change and/or completes the proper charge card procedure
Pre-bus table by clearing all food items
Resolves any guest complaints immediately unless a Manager is required to assist with a guest. Exercises judgment in the most appropriate way to satisfy the guest and recover flawlessly
Advises the Manager immediately of any guest complaints and how the issue was resolved.
Observes other stations and pitches in when needed
Completes any other duties assigned by a Manager
Weekend, evening and holiday work is required
Requirements:
Excellent interpersonal skills
Good reading, writing, and verbal communication skills required
Ability to exercise good judgment when dealing with problem resolution
Ability to anticipate guests' needs
Attention to detail
Knowledge of and ability to use the POS station quickly and accurately
Ablity to respond in emergency situations to avoid imminent dangers to self and others
Be able to find or have a reliable source of transportation