Job Description

Supervisor - Customer Service (LPW) Reports directly to: Assistant Store Manager - Customer Service Lead Position Overview: As a Supervisor of Customer Service, you will play a crucial role in delivering exceptional customer experiences, driving engagement in customer programs, and ensuring the efficient operation of store services. Reporting directly to the Assistant Manager - Customer Service Lead, your responsibilities will focus on enhancing customer service excellence and driving key customer engagement programs. If you are passionate about providing top-tier customer service and are eager to contribute to our commitment to being "The Helpful Place", we invite you to join our team and make a meaningful impact on our customers and associates alike. Essential Duties and Responsibilities Leadership: -Provide an excellent representation of Kabelin Ace Hardware through fully embodying the company's core values and what it means to be "The Helpful Place". -Supervisors are held to a higher standard and always "Customer Ready." Show up on time, actively find replacements in advance for shifts, and complete job responsibilities each day with accuracy and thoroughness. -Lead by example and maintain approachability for associates and customers. -Delegate responsibilities and tasks to teach and empower your associates. -Drive store sales to meet and exceed the Plan. -Share merchandising, cost control, or sales ideas with the Manager for follow-up. -Prepare and strive for future career advancement. Customer Service: -Train associates in customer service best practices, ensuring they consistently provide exceptional service. -Drive participation in the Ace rewards program, exceeding targets by promoting its benefits to customers and associates. -Review customer satisfaction survey scores and collaborate with the team to identify opportunities for enhancing overall service levels. -Oversee the Customer Coordinator role and efficiently manage daily tasks of floor associates. -Manage all store services, including pipe cutting, propane-related tasks, key cutting, key programming, screen repair, lock servicing, assembly, equipment servicing/warranty issues, engraving, and more. -Ensure associates receive comprehensive training in all store services, maintain proper supply levels, and address repairs promptly to uphold service quality. -Oversee and manage the paint department, including training associates, driving add-on sales, and efficiently managing inventory. -Ensure prompt and accurate fulfillment of Online and curbside Orders. -Train the entire team on the register and oversee all cashiering functions, including training new cashiers, conducting audits, and generating necessary reports. -Promote business customer sales growth through training, credit line management, inventory maintenance, order placement, and other initiatives. -Champion employee engagement initiatives and collaborate with management to enhance overall engagement levels among associates, fostering a positive and productive work environment. Compensation: $12 - $15 / hour. This is a full-time position at 40 hours/week (some evenings & every other weekend required). Benefits: Health, Dental, and Vision Insurance Paid Time Off & Holiday Pay (on certain holidays) Retirement Plan with Company Match Employee Discount Minimum Qualifications High School or GED equivalent. Possess a valid in-state driver's license with an acceptable driving record. Previous retail merchandising experience preferred. Hardware experience preferred. Standing, walking, lifting (up to 40lbs) and climbing. *Job responsibilities may change based on the needs of the business.

Requirements

$12.00-$15.00

Wage

$12.00-$15.00