Insight Global is seeking a Customer Care Specialist for one of our clients who is a growing leader in education, operating schools and educational programs around the world that span the life cycle of a student from early learning to higher education.

This role will start 100% remote, but need to be around the Knoxville, TN area for when they open their office. This role will be Monday through Friday 12pm-8pm EST.

Most of the calls will be between 3-5 minutes long where your main goal is to get all of the caller’s information accurately and let them know what triage steps are next.

We are expecting these people to have a high level of emotional intelligence and be able to remain calm when times are tough.

We need people with a calm demeanor and the ability to resolve solutions quickly and effectively.

If you are looking to get your foot in the door and grow within an IT organization this role could be a great steppingstone.

There is high growth potential through the IT organization if someone demonstrates the right skills and success.

This role offers competitive compensation and option for benefits election.

Desired Skills and Experience :

• 3 years of experience in call center
• Strong customer focus with high emotional intelligence
• Excellent communication skills (Verbal and written)
• Possesses an excellent phone presence

Last updated : 2024-05-24