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Cube Hub Inc. is Hiring a Customer Support Representative II Near Johnston, IA
Customer Support Representative II
Please do not submit any candidates until AFTER the spotlight call. Any candidates submitted prior to the spotlight call will be rejected.
Visa sponsorship is not available, now or in the near future, for this position.
Pre-screen questionnaire is required with candidate submittal. Candidates without this will be rejected. This can be attached to the candidate submittal or appended to the resume.
Onsite, second shift position.
Please note currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within Client and can monitor for positions through the Client careers page.
This position offers a retention bonus after 6, 12, and 18 months of employment.
This position offers pay increases based on 6, 12, and 18 months of employment.
SPECIAL CONSIDERATIONS: Must be able to work second shift with weekend hours. New-hire training will take place M-F, 8am-4:30pm and will consist of 2-3 weeks classroom, and an additional few weeks of on the job training & mentoring with an experienced technician. After training, candidate must be able to work an 8hr shift within the hours of 12 pm to 10 pm. The exact 8hr shift will fluctuate based on volumes and business need. After training is complete, candidate will be assigned a weekend shift (either Saturday or Sunday) on a monthly rotating schedule.
Primary Responsibilities & DutiesThe Social Media Care team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Agents provide support via multiple channels (Social Media, email, and website) while effectively documenting each interaction. This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy.
Common Questions Include
- General product questions, availability, compatibility
- Ag, Residential and Commercial Turf, and Golf product issues/complaints
- Parts and publications lookups
- Loyalty Rewards programs
- Client Experience
- Skills in interpersonal communications, negotiation, and conflict resolution.
- Effective written communication skills.
- 6 months experience with customer service / support experience.
- High comfort level and experience with consumer software applications.
- Experience with multiple forms of Social Media (Facebook, Twitter, Instagram, YouTube, TikTok)
- Strong computer and troubleshooting skills.
- Ability to work off-shift hours and occasional holidays to support the business
- Prior work history with using Social Media for business purposes
- Prior work experience in Agriculture or Technology dealer channels
- Knowledge of agriculture, turf (mowers) and utility vehicles
- Bachelor's degree in Agriculture, Business, Communications, Marketing, IT or a similar discipline.
Job Summary
Contractor
$38k-48k (estimate)
06/02/2024
10/20/2024
cube-hub.com
Aurora, IL
<25
Related Companies
The job skills required for Customer Support Representative II include Customer Support, Written Communication, Customer Satisfaction, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative II positions, which can be used as a reference in future career path planning. As a Customer Support Representative II, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative II. You can explore the career advancement for a Customer Support Representative II below and select your interested title to get hiring information.
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