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The IT Specialist will provide timely and professional resolution of user requests for help and other services. They play a crucial role in providing technical support for end users and ensuring smooth operations for client’s organization. Additionally, they assist in the creation and upkeep of IT documentation and procedures, contributing to the overall efficiency of the company's IT support.
Mission
The IT Specialist is responsible for providing desktop and network administration support to client’s and remote users. Candidates should have some experience with desktop hardware, software applications, operating systems, and network connectivity. Candidates should be customer-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. This position requires someone that can follow a problem to its resolution and assist with providing root cause for severe and recurring issues.
How Success Is Measured
Timely resolution of technical issues and proactive identification of potential problems.
Client satisfaction and feedback on the quality of service provided.
Contribution to team collaboration, knowledge-sharing, and continuous improvement initiatives.
Responsibilities include but are not limited to the following:
· Provide professional and friendly support consistently via telephone, email, chat and remote connections.
· Identify and communicate issue clearly to the customer, indicating specifics on the issue, and what was the resolution to the issue.
· Create and manage tracking tickets according to Service Desk standard operating procedures.
· Triage, diagnose, and resolve computer hardware and software issues.
· Resolve issues where possible and assign issues to the correct support team when resolution is not possible.
· Execute standard escalation procedures based on issue priority.
· Tracking recurring problems and escalating them to management in a timely manner.
· Coordinate the installation of hardware and software
· Contribute to all Service Desk process and technical documentation.
· Participate in Quality Assurance by calling clients a ticket is closed to ensure that they are satisfied with the service.
· Available 24/7 to respond to emergency situations.
Qualifications:
Benefits:
Health
Dental
Vision
401k
Experience
Computer Skills: Proficiency in Active Directory, troubleshooting, documentation, and understanding network topology, cloud computing concepts are essential computer skills.
Certifications: Microsoft Professional, A Network
Full Time
$76k-94k (estimate)
06/13/2024
06/26/2024
The following is the career advancement route for It Specialist positions, which can be used as a reference in future career path planning. As an It Specialist, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary It Specialist. You can explore the career advancement for an It Specialist below and select your interested title to get hiring information.
If you are interested in becoming an IT Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Specialist job description and responsibilities
IT Specialists can also do roles of software engineers, software developers, database administrators, system analysts, computer security technicians, and network analysts, among others.
03/10/2022: Pittsburgh, PA
IT Specialists offer a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
01/26/2022: Cedar Falls, IA
IT Specialists typically understand how computer hardware and software work together and understand advanced troubleshooting methods.
02/10/2022: Fayetteville, NC
An IT specialist generally provide their services for companies regarding software, hardware, and databases.
01/24/2022: Waco, TX
An IT Specialist also offer support over the phone or through remote system support software.
01/19/2022: Boston, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Specialist jobs
Obtain Entry-Level Work (Timelines Vary).
02/14/2022: Omaha, NE
Pursue Vendor-Specific Certifications (Timelines Vary).
02/06/2022: Biloxi, MS
Earn a Master’s Degree (Optional, Two Years).
02/26/2022: Dothan, AL
Accurately diagnose problems and deliver solutions, either through knowledge or research.
01/30/2022: San Diego, CA
Consider Earning a Master’s Degree.
02/23/2022: Kingsport, TN
Step 3: View the best colleges and universities for IT Specialist.