At Houston Methodist, the Transfer Center Coordinator position is responsible for receiving demographic and clinical data from sending hospitals and ensuring an expeditious resolution to the request for transfer and the strict adherence to regulatory and customer service guidelines*Encouraging applicants with an EMT background to apply!! The position consist of coordinating all incoming transfers to Houston Methodist in addition to setting up ambulance rides for discharging patients. This is a sedentary role in an office. Current coordinators work a variety of 8s and 12s depending on the coverage needs in addition to weekends and holidays. This role will be in our Access and Throughput Center and report to our Transfer Center Supervisor*PEOPLE ESSENTIAL FUNCTIONSPromotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results.Always displays excellent customer service skills, whether on the phone or in person, to all customers needing assistance.SERVICE ESSENTIAL FUNCTIONSAnswers incoming calls and collects demographic and clinical data on patients transferring from other hospitals. Consults as needed with clinical support staff for an initial triage to assist in determining appropriate level of care.Assesses resource availability and relays information to caller.When necessary, hosts call with sending and receiving physicians in order to determine appropriate status.QUALITY/SAFETY ESSENTIAL FUNCTIONSEnters and thoroughly updates patient and operational data into various database systems in a timely fashion with a high level of accuracy.Ensures the patient transfer is handled in a timely manner and within Emergency Medical Treatment and Active Labor Act (EMTALA) guidelines.Maintains Incoming Transfer checklist with complete and accurate information.Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician(s), patient, and service areas regarding action taken and outcome.Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and Health Insurance Portability and Accountability Act (HIPAA) regulations.FINANCE ESSENTIAL FUNCTIONSCompletes patient financial clearance activities prior to transfer.Provides deposit/admission quotes to physicians and/or transferring hospitals.Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.GROWTH/INNOVATION ESSENTIAL FUNCTIONSIdentifies and presents areas for improvement in department operations and offers solutions by participating in department projects and activities.Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.EDUCATIONHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)Two years of college preferredWORK EXPERIENCEThree years of experience in a Patient Access areaExperience with patient placement preferredLICENSES AND CERTIFICATIONS - REQUIREDN/AKNOWLEDGE, SKILLS, AND ABILITIESDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesWorking knowledge of medical terminology, patient financial services, and hospital bed placementProficient computer skills and ability to learn and navigate multiple software programsExcellent customer service and professional communication skillsAbility to handle detail work accurately and rapidlyCritical thinking and independent decision making skillsAbility to analyze and solve problemsAbility to remain calm in stressful situations with patience and understandingAbility to work independently and as a part of the healthcare teamSUPPLEMENTAL REQUIREMENTSWORK ATTIREUniform NoScrubs NoBusiness professional YesOther (department approved) YesON-CALL**Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.On Call* NoTRAVELTravel specifications may vary by departmentMay require travel within the Houston Metropolitan area NoMay require travel outside Houston Metropolitan area NoCompany Profile:Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas (two-way tie) and one of America’s “Best Hospitals.” As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation’s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist’s primary academic affiliates are among the nation’s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. With 948 operating beds, 85 operating rooms and more than 8,400 employees, Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.Equal Employment OpportunityHouston Methodist is an Equal Opportunity Employer.Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.Houston Methodist is an Equal Opportunity Employer.Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.