. Phillips 66 & YOU - Together we can fuel the future
As part of the Finished Lubricants, Product Strategy organization, the Account Specialist is responsible for managing the direct customer interface in the order-to-cash process including product supply and delivery, order entry, pricing, customer issues, and invoicing. This position must have a strong ability to network with internal customers within P66 Lubricants' value chain, as well as with external customers. This person will work independently to resolve order and invoice issues and have strong prioritization skills to balance daily responsibilities.
Responsibilities May Include:

• Entering orders and corresponding with customers to process order changes.
• Processing buyback credit and supplemental allowance transaction blocks and work cross-functionally to resolve.
• Ensuring orders are placed accurately, delivery is error-free, billing is prompt and accurate, and customer needs are met.
• Managing product shipments and follow through to ensure they arrive at customer's location on time.
• Engage with Sales and Logistics to find alternative means of supply for customer orders in the event of a product shortage or stockout.
• Being a resolution focal point for conversations with customers regarding order issues and complaints.
• Developing close partnership with Sales Representatives in order to independently manage customer queries within the scope of Customer Service.
• Managing communications with internal partners to resolve value chain issues, including P66 plants, Product Management, Sales, Logistics, Transportation, and Finance.
• Developing the ability to back-up other Customer Service Center roles for vacation relief or workload surges.
• Enforcing Phillips 66's loading policy when resolving transactions and order issues with customers.

Required Qualifications:

• Legally authorized to work in the job posting country.
• 1 or more years of customer facing experience.
• Proficient with Microsoft Office and SAP.

Preferred Qualifications:

• Bachelor's Degree.
• Knowledgeable of Truck, Rail, and Waterborne modes of transportation and INCO terms.
• Communication skills: Advanced level, verbal and written.
• Experience managing multiple priorities/issues simultaneously while driving results and delivering real business improvements.

Total Rewards
At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being - physical, emotional, social, and financial - is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results - personally and professionally. Benefits for certain eligible, full-time employees include:

• Annual Variable Cash Incentive Program (VCIP) bonus
• 8% 401k company match
• Cash Balance Account pension
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
• Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

Learn more about Phillips 66 Total Rewards .
Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence.
Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting phillips66.com.
To be considered
In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of June 7, 2024 .
Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Phillips 66 is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities