Are you passionate about building lasting relationships and driving business success? Laboratory Testing Inc. is looking for a dynamic and dedicated Account Manager to join our team, focusing on the Mills and Metal Makers sector. As the primary point of contact for our valued clients, you will play a crucial role in ensuring client satisfaction and fostering strong partnerships.

The Account Manager is responsible for understanding client needs, managing their accounts, and coordinating with internal teams to ensure seamless execution of services. By providing guidance, resolving issues promptly, and identifying opportunities for collaboration and growth, the Account Manager contributes significantly to the success and reputation of Laboratory Testing Inc. within the industry.

Founded in 1984, Laboratory Testing Inc. (LTI) is a family owned, full-service materials testing laboratory that has grown steadily to a position of regional competitive prominence and is poised for continued significant growth. What attracts and keeps team members at LTI is our intentional culture, centered around our 31 Fundamentals, which includes promoting an environment of integrity, customer-focus, being positive, and having fun (Fundamentals 2, 8, 22, and 31)!

So, if you're eager to learn, have a growth mindset, and want to be part of something bigger, LTI is the place for you. Join us in shaping the future of technology and innovation. Apply now and let's reach for the stars together!

A Day in the Life of an Account Manager:

• Serve as the main point of contact for customers in the Mills and Metal Makers sector, ensuring their needs are met promptly and efficiently.
• Handle customer inquiries and tasks such as pricing, addressing customer complaints, facilitating communication between customers and subject matter experts (SMEs), and managing invoicing and billing queries.
• Coordinate and manage the Request for Quotation process with the assistance of internal technical experts.
• Take ownership of orders, from initial inquiry to completion, collaborating with internal teams to ensure timely and accurate delivery.
  • Actively manage orders, including monitoring status, dates, pricing, and adding testing services as needed.
  • Coordinate with internal departments to ensure orders are processed efficiently.
  • Proactively identify any issues or delays with orders and taking appropriate actions to resolve them promptly.
  • Communicate effectively with customers regarding order status updates, ensuring transparency and maintaining positive relationships.
• Proactively engage in daily customer type meetings to review open orders, open estimates, stopped orders, and late jobs that need to be prioritized.
• Serve as the point of contact for customer visits and meetings and collaborate with Subject Matter Experts and internal staff.
• Establish and maintain strong relationships with key decision-makers for assigned accounts.
• Utilize HubSpot to track and manage deals pipeline for the respective customer type, and for capturing the following:
  • Customer calls, visits, and call-reports.
  • Leads, Opportunities, and Proposals
  • Wins and Losses.
  • Customer complaints.
• Conduct regularly scheduled account maintenance calls and use cross-selling techniques to increase customer value and prevent attrition.
• Foster and maintain strong relationships with the Business Development Team, collaborating closely to identify and capitalize on sales opportunities arising from cross-selling initiatives or customer referrals.
• Continually increase professional and technical knowledge by attending education workshops, reviewing publications, establishing personal networks, and participating in trade show events.
• Understand and comply with LTI’s QA program, internal policies, and procedures.
• Follow all safety rules and regulations and utilize personal protective equipment, as required in designated areas.
• Perform other duties as assigned.

QUALIFICATIONS:

• Engineering Degree or bachelor’s degree (BA) with at least 10 years of experience managing customers in an engineering or technical environment.
• Demonstrated experience in B2B customer service or account management, preferably within the Mills & Metal Makers sector, with a track record of building and maintaining strong client relationships.
• Strong Communicator.
• Background in metals and manufacturing or similar field, with an understanding of material testing.
• Industry knowledge and experience in working with or selling to the Mills and Metal Makers sector, including familiarity with their processes, challenges, and market trends.
• Proficiency in CRM software (e.g., HubSpot, Salesforce) and Microsoft Office suite, with the capability to efficiently manage customer data, track interactions, and generate reports.
• Must be organized and results driven.
• Ability to multi-task and prioritize activities that require completion.
• Ability to work independently and with teams.
• Must be a U.S. Citizen or possess a valid green card.

LTI is a multi-year recipient of the best places to work award and offers on the job training and certifications. In addition, we offer a robust benefits package including: health, dental, vision, 401k, company paid STD, LTD, Life Insurance and more!

LTI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, sexual orientation, disability, age or any other legally protected status. If you have a disability and need assistance completing an application, please reach out to Jennifer Elliott at hrsupport@labtesting.com or 215-997-9080 x2125.