13 Jobs in goldsboro, nc
Piedmont Service Group is Hiring a Service Manager Near Goldsboro, NC
We are currently looking for a Service Manager to join our team in Greensboro, NC.We provide above-average pay, great benefits, and a strong company culture.
As a Service Manager for Piedmont Service Group, you will be responsible for the following:
- Providing exceptional customer service to our customers by meeting or exceeding customer requirements and commitments through the management and optimization of company resources (skilled manpower, materials, tools, and equipment).
- Implementing service and business processes (best practices) and assisting in continuous improvement of these processes.
- Managing a team of experienced HVAC Service Technicians, including the recruitment, development/training, goal setting, management, performance management.
- Supporting the sales organization with pricing, and business operations input, for customer sales proposals.
- Daily time review/approval, invoicing review/approval, contract performance review/ management, and job summary report review/approval.
- Being a champion for our strong safety culture.
- Excellent customer service skills that help drive customer loyalty.
- Experience supervising local and remote field service technicians to optimize their customer assignments, skills, and productivity.
- The ability to leverage appropriate communication strategies (email, phone call, etc.) to be highly effective at managing customer expectations on a proactive basis. Must also leverage this same skill set to work through customer conflict/concerns.
- Must have a broad knowledge of commercial and industrial HVAC equipment and Building Automation System applications.
- A strong foundation for technical troubleshooting and the ability to make good business decisions.
- Strong organizational and follow-up skills to provide timely feedback to customers and assign resources.
- Effective delegation skills to meet/exceed customer expectations and help develop skills of employees.
- Experience with Microsoft Office (Outlook, Excel, Word) and MobileTech service management tools and apps.
- Valid driver's license and clean driving record.
- Ability to pass a background and drug test.
- H1, H2, and H3 license, or willingness to obtain.
- Must have a valid driver's license and clean driving record
- Key2Act / WennSoft / Great Plains Software experience a plus
- Must have at minimum of five years of experience working for a commercial service HVAC company.
- High School Diploma plus 2 years of education post High School preferred.
- Medical
- Vision
- Dental
- Company Paid Short and Long-Term Disability
- Company Paid Life Insurance
- FSA
- 401k with Company Match and Profit-Sharing Plan
- Accident and Critical Illness
- Three weeks of Paid Time Off in your first year of hire
- Paid Holidays
- Wellness Incentives
Job Summary
Full Time
Specialty Trade in Construction
$86k-111k (estimate)
05/28/2024
07/17/2024
piedmontservicegroup.com
RALEIGH, NC
100 - 200
Private
KEITH SUMMEY
$10M - $50M
Specialty Trade in Construction
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The job skills required for Service Manager include Customer Service, Commitment, Microsoft Office, HVAC, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
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The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
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The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
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Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
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Responsible for understanding each customer's expectations and delivering services as needed.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
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A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
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Experienced leader with proven record providing exceptional customer service operations.
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Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
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The service manager must also be able to work under stress besides handle stress.
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Step 3: View the best colleges and universities for Service Manager.
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