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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
The incumbent is responsible for providing effective customer service and administrative support in order to maintain business relationships between the Company and its policyholders, agents and claimants by answering questions, solving problems and providing advice and/or assistance via telephone.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Answer inbound calls in order to identify customer needs, clarify information, research issues, and provide solutions/alternatives in a timely, efficient manner.
2. Provide support and information to customers and agencies regarding policies, initiating policy endorsement changes, answering billing and rate-related questions, establishing first notice of loss (FNOL) claims and responding to other related queries. Communicate feedback via email and/or fax, as needed. If licensed, may explain policy coverage.
3. Prepare and mail letters to customers, agents and mortgagees regarding topics such as policy suspension, change requests, and no loss affidavits. Document all conversations within the database in a detailed, factual, clear, and readable manner.
4. Process policy payments, cancellations, rejected payments and nonsufficient fund items, ACH sweep payments, refunds and write-offs, and verify accuracy of same.
5. Perform data entry for payments, cancellations, reinstatements, finance agreements, and account adjustments in sync with Company standards and best practices.
6. Responsible for meeting personal/team qualitative and quantitative targets set by the department.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. One year of related, applicable experience or training, specifically in customer service and/or insurance
2. High school diploma or general education degree (GED) equivalent
Preferred Qualifications:
1. Fluency in Spanish
2. May require license dependent on duties performed
General Description of Available Benefits for Eligible Employees of TIH:
All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance Holdings, LP (TIH) offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment and tax-preferred savings accounts, along with other voluntary benefits. All regularly scheduled teammates (not temporary or contingent workers), regardless of the number of scheduled hours, can contribute to a 401(k) savings plan and you become eligible for Company matching contributions after one year of service and attainment of age 21. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on TIH's generous benefit plans, please visit our Benefits site. Eligible employees may have the opportunity to participate in a deferred compensation plan and/or have an ownership interest in TIH in the form of profits interest or capital interest. As you advance through the hiring process, you will learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
This position is part of TIH.
Truist Financial Corporation has completed the sale of Truist Insurance Holdings (TIH). As a result, TIH is a separate company from Truist Bank as of May 6, 2024. Refer to the news release for details.
TIH Insurance Holdings, LP (TIH) supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. TIH is a Drug Free Workplace.
EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify