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Under the general supervision of the Child Support Director, works as a team member to establish, enforce, and review child support obligations by performing initial investigative actions, prioritizing work list items using KIDS Information Data System (KIDS), and makes recommendations for next appropriate action. Sends preliminary and progressive enforcement letters. Prepares court pleadings and routes documents through the e-filing system. Monitors cases to assure proper service of process. Responds to inquiries from case participants, employers, and the public regarding child support services, payments, and policies. Other duties as assigned.
Desirable Knowledge and Abilities:
Basic knowledge of state and interstate child support and public assistance laws and regulations. Familiarity with multiple computer systems to include KIDS, CARES Worker Web, CSOS, and word processing software. Good investigative and organizational skills. Ability to pull data from multiple resources and make recommendations for enforcement actions. Ability to deal with hostile and confrontational clients. Ability to communicate effectively both verbally and in writing with participants and the general public. Requires excellent time management skills and ability to perform tasks while handling interruptions. Knowledge of e-filing procedures preferred. Must be able to maintain confidentiality of records. Some knowledge of legal terms and procedures is desirable.
Training and Experience:
High school graduation. Higher education in paralegal field and/or 1-2 years of experience in child support or other position involving considerable public interaction and investigation is desired. Education or training in use of multiple computer systems and word processing.
Full Time
$45k-64k (estimate)
06/09/2024
08/08/2024
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