2 hotel telephone specialist Jobs in florence, or
Three Rivers Casino Resort is Hiring a Hotel - Telephone Specialist Near Florence, OR
Part-time
Description
The Telephone Specialist is responsible for answering all incoming calls providing excellent guest service, answering questions promptly and ensuring all guest Hotel needs are met.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Promptly answers all incoming phone calls using a multi-line phone, making reservations as needed as well as assisting guests with any questions or concerns.
- Remains current on room rates, room availability, emergency procedures, property events and local attraction information.
- Provides information and explains Players Club benefits, property amenities and marketing programs to our current and future guests.
- Remains informed of all current food outlet hours and assists with making reservations as needed.
- Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
- Ensures guests' profiles are properly noted in rGuest for action by the appropriate hotel department prior to check-in.
- Maintains confidentiality and discretion in communications of Team Member and guest's personal information.
- Other duties as directed by management.
While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor. The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time.
PHYSICAL REQUIREMENTS
- Must be able to sit, stand and/or walk for up to 10 hours.
- Must be able to carry, reach, twist, bend and squat frequently.
- Must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with assistance as needed.
EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.
Requirements
EXPERIENCE, EDUCATION AND ELIGIBILITY
- Minimum age requirement for this position is 18 years old.
- High School Diploma or equivalent preferred.
- General understanding of computer programs, including all windows applications required.
- High level communication and telephone skills required.
- Ability to operate multi-line phone.
- Hotel or Players Club experience preferred.
- Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
- Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
- Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
- Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.
Salary Description
$18.00 hr
Job Summary
Full Time
$33k-46k (estimate)
06/09/2024
06/28/2024
threeriverscasino.com
COOS BAY, OR
200 - 500
2004
ANDY TIDBALL
$10M - $50M
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About Three Rivers Casino Resort
Nestled in the plush Oregon coast dunes, Three Rivers Casino & Resort offers relaxation with over 90 hotel rooms, plush comfort and distinctive amenities such as free high speed internet access, 42'' flat screen TV's, sumptuous beds fit for royalty, all complemented by a captivating view. Or pamper yourself with the incomparable luxury found in our lavish suites. You'll find many dinning options such as our World Market Buffet, Trios where you can get a delicious breakfast anytime of day or fine dining in PRIME Rib & Steakhouse where we carve prime rib table side and offer the largest selectio ...
n of wines on the Oregon coast. Three Rivers Casino Resort also has the games you want to play. From 18 holes of golf, blackjack, slots and poker your game plays here or in our Aces sports bar on one of many big screen HD TVs. Enjoy live music everyweekend in Aces or check out threeriverscasino.com for our headline entertainment. Ready to stay? Call for reservations (877) 374-8377
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