- Jobs in West Fargo, ND -> Customer Service -> Customer Care Support Expert - Fargo, ND

**Customer Care Support Expert - Fargo, ND**

Midco

West Fargo, ND

Posted/Updated: Today

**Job Description**

**work from home opportunity**! Midco provides the equipment and training which gives you the ability to work from home! Free cable and internet starting day 1! Shift differentials available!Four weeks virtual training.

Visit Midco.com/careers/customer-service-jobs/ to learn about employment opportunities and apply today.

**JOB PURPOSE:**

Create customer loyalty by providing extraordinary service to each customer via inbound and outbound contacts. Work with customer to troubleshoot and resolve service issues, answer questions, and educate on our products and services.

**KEY FUNCTIONS:**

* Connect with customers to troubleshoot and resolve phone, cable, internet and home security services.

* Resolve customer issues and relieve concerns regarding billing.

* Answer questions and educate on services and features.

* Listen and collaborate with the customer in order to maintain their business and create a positive customer relationship.

* Record customer transactions accurately by dispositioning each contact.

* Document each contact by keeping records of customer interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken.

* Prepare work orders for customer related issues which may include but are not limited to a variety of service changes and trouble calls.

* Follow up with customers in a timely manner when necessary.

* Support Field Technicians by answering questions, troubleshooting, order entry, and documentation during install and service appointments.

* Serve as Midcos professional representative when communicating with customers in every channel.

* Train, as requested, to develop and broaden your skill sets to support customer demand.

* Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in carrying out customer service functions and other areas of responsibility.

* Apply a positive customer service attitude in interactions with all internal and external customers.

* Communicate effectively and professionally in all forms of communication with internal and external customers.

* Adhere to Midcos privacy guidelines to ensure each customers privacy.

* Maintain regular attendance as required by your position.

**ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:**

* Make providing an exceptional customer experience a daily focus.

* Embrace the culture of empowerment to do the right thing for our customers.

* Function as an effective team member while supporting the efforts and concepts of other departments.

* Support the mission, vision, and values of Midco.

* Possess an enthusiastic, energetic, self-motivated, and detail oriented approach towards work and all work projects.

* Possess strong problem solving and decision making skills while using good judgment.

* Multi-task without loss of efficiency or composure.

* Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer and leadership.

* Identify opportunities for improvement while creating and implementing viable solutions.

* Actively follow Midco's policies and procedures.

* Possess strong verbal and written communication skills

* Perform other duties as assigned.

**EXPERIENCE AND EDUCATION:**

* High school diploma or GED required. Associates degree preferred.

* Previous customer service experience required.

* Basic typing and email skills required.

* Comfortable using technology including the internet and applications.

* Exceptional communication skills.

* Ability to adapt and excel in a fast-paced work environment.

**WORK ENVIRONMENT AND PHYSICAL DEMANDS:**

* Must remain at workstation for long periods of time.

* Extremely time sensitive in order to meet customer demand.

* Heavy keyboard/mouse usage required with repetitive movements.

* Employees may be required to work in excess of 40 hours per week.

* Most shifts are outside normal business hours, and include rotating holidays, evenings and weekends as business demands.

**ABOUT MIDCO:**

* Free Midco internet & cable TV

* Get involved: Midco supports volunteerism and community service

* Generous 401(k) match and paid time away from work programs

* And many more

VisitMidcoCareers.comto learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer toMidco.com/FederalPosters.

#ZR * Excellent Full Benefit Package: Medical, Dental, Vision Available

* PTO, 401 K

* Free and discounted Midco services

* Tuition reimbursement

* Support of employee involvement in the communities we serve

* Employee referral program

* And many more benefits