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Are you someone who has a knack for details and a passion for helping others? If so, we would love to speak with you!
Leidos QTC Health Services is seeking qualified candidates for Medical Case Specialist opportunities on our Veteran Affairs Operations team.
You will serve as the face of the organization through direct interactions with military service members, delivering exceptional customer service at all touch points.
Who is Leidos QTC Health Services?
Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain.
We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions.
As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities.
What part would you play in this role?
As a Medical Case Specialist, you will work closely with veterans and the Veterans Administration to gather, collect, record, track and verify data and information from multiple sources.
You will use software for functional area to schedule appointments and document in the case management systems while ensuring customer service at all customer touch points.
In this rewarding role, you will also :
Answer phones from automated call distribution system.
Obtain medical history for specific condition.
Determine appropriate examinations, tests and specialists required for each case.
Schedule appointments for examinees including follow-up appointments and rescheduled appointments.
Verify appropriate CPT and CLIN codes are assigned to each case.
Ensure all examinees and providers receive necessary documentation.
Other projects and duties as assigned.
You must have :
High School diploma, or equivalent (GED) or 2 years of additional relevant experience in lieu of diploma / GED
Knowledge of anatomy and medical terminology
Knowledge of Medical scheduling
Intermediate to advanced computer software skills
Typical Day :
Mon Fri : 8 : 00 am 4 : 30 pm (CST)
Positions are located ONSITE at our San Antonio office located 4400 N.W. Loop 410, Ste. 500 San Antonio, TX 78229
Remote considered after completion of training.
Employment as a Medical Case Specialist I will include successful completion of a 90-day probationary period during which you will be given objectives to achieve.
This timeframe lets you assess your readiness for the position as well as allows Leidos QTC Heath Services to determine your ability to successfully perform the job.
You will be provided objectives, documentation, training and performance feedback during the 90-day probationary period as part of your assimilation to the role.
After successfully completing the 90-day probationary period, you will be considered a permanent employee.
Pay and Benefits :
Starting pay : $ 17.20 per hour with an additional 3% increase after 90 days and another 3% increase after completion of training.
Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but are not limited to) : geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.
As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance.
Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.
More details are available .
Commitment to Diversity
Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation.
The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.
This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above.
It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.
ExperienceRequiredLess than 1 year(s) : Experience in healthcare, medical, or insurance related industries
PreferredDirect healthcare experience in medical case management or quality assurance to include the review of complex multi-focal medical reports for quality, clarity, thoroughness and insightful medical explanation
Experience with electronic medical scheduling and case management software
EducationRequiredHigh School Diploma or better
GED or better
Licenses & CertificationsPreferredMedical Assistant
Certified Medical Coder
Certified Nursing Asst
SkillsRequiredWritten Communication
Verbal Communication
Computer Literacy
PreferredProblem Solving
Medical Documentation
Customer Service
Multi-line phone
MS Office
Medical Scheduling Software
Medical Terminology
Medical Data Entry
Electronic Medical Records
BehaviorsPreferredEnthusiastic : Shows intense and eager enjoyment and interest
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
Team Player : Works well as a member of a group
Innovative : Consistently introduces new ideas and demonstrates original thinking
MotivationsPreferredWork-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work
Goal Completion : Inspired to perform well by the completion of tasks
Job Security : Inspired to perform well by the knowledge that your job is safe
Growth Opportunities : Inspired to perform well by the chance to take on more responsibility
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Last updated : 2024-06-07
Full Time
Business Services
$81k-98k (estimate)
06/09/2024
09/08/2024
qtcm.com
SEATTLE, WA
50 - 100
1981
CARLA ABRAMCHECK
$50M - $200M
Business Services
QTC, a Leidos company, is the largest provider of disability and occupational health examination services. Our more than 35-year history has been marked by a focus on delivering high quality, technology-driven, exam solutions for our clients. QTC applies a customized, systematic operational workflow to administer evaluations, supported by innovative technology that achieves extraordinary quality, timeliness, and customer service goals. We apply a customized, systematic operational workflow to administer independent medical examinations and associated services. This workflow is supported by sec ...
ure information technology and achieves extraordinary quality, timeliness, cost-effectiveness, and customer service goals. We believe in efficiency which is why our business is based on a one-stop-shop approach. QTCs proprietary technology automates the examination workflow and provides clients with real-time access to case information, tracking, and reporting. Our network is supported by more than 1,000 experienced clinical, corporate and operational associates, and more than 90 clinic locations that include physicians, registered nurses, licensed vocational nurses, medical assistants, phlebotomists, radiographic technology technicians, and various ancillary support personnel.
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The job skills required for Case specialist include Case Management, Customer Service, Scheduling, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Case specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Case specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Case specialist positions, which can be used as a reference in future career path planning. As a Case specialist, it can be promoted into senior positions as a Case Management Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Case specialist. You can explore the career advancement for a Case specialist below and select your interested title to get hiring information.