Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Description
This is an office based, full-time, non-exempt position reporting to the Easton Sales Manager. The CSR's primary function is supporting the sales function for existing and prospective customers via telephone to sell Distribution's full range of products, including engineered lumber, plywood, OSB, distributed products and dimension lumber.
Key Functions:
The Customer Service Representative has a key role in our organization. We are looking for someone we can coach, who is sales oriented and looking to grow within our sales organization. The successful candidate will be responsible for supporting our fast-paced sales and purchasing associates in customer service, order entry, product replenishment activities, etc. This person will also assist customers and vendors with telephone sales or service inquiries, provide sales and marketing communication with other associates, assist with order-entry, execute program sales, and manage various steps for upcoming orders. Additional responsibilities include processing returns, claims, executing transfer sales, and maintaining the pricing database. Excellent PC skills are required to develop and generate sales and inventory reports, while supporting the development of sales presentations and organizing customer events and training.
Responsibilities include:

• Building comprehensive knowledge of our customers and the products handled, along with inventory management
• Building tactical knowledge of order administration, which includes order entry, reporting, and the delivery, claim and return processes (vendor and customer)
• Managing data and systems for the team, which involves working with spreadsheets (excel); running BI reports; putting price sheets together, and providing SAP information to customers
• Partnering closely with key groups, which includes the sales team and purchasing
• Using good problem-solving skills and professional phone skills to be proactive in solving customer issues and conflict
• While performing all of these functions, the successful candidate will focus on building product knowledge to learn all aspects of the business.

Our experienced operations team with over 40 LEAN greenbelts provides a safe and efficient delivery service. We manufacture and sell an innovative collection of proven structural framing materials to the residential, multi-family and light commercial markets, and provide seamless building solutions, from design to installation to support. This team moves fast, works smart and never stops pushing to be and stay number one in the industry.