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Pace - O - Matic
Duluth, GA | Full Time
$40k-52k (estimate)
4 Months Ago
Agility Recovery
Duluth, GA | Full Time
$59k-76k (estimate)
4 Months Ago
Customer Support Representative
$40k-52k (estimate)
Full Time 4 Months Ago
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Pace - O - Matic is Hiring a Customer Support Representative Near Duluth, GA

SummaryPace-O-Matic develops, produces, licenses, and operates computer games of skill. Since Pace-O-Matic was founded in 2000, we have built a talented leadership team and a company culture defined by integrity, innovation, and compliance. Pace Labs is our technology team focused on research & development of our many industry-leading products. As a member of the Pace Labs team, you will help the company push forward and innovate.
Our Technical Support/Customer Support Representatives for the Velocity team are responsible for maintaining a professional relationship with customers and co-workers by providing responsive, thorough, and courteous technical support over the phone and email. This is an Advanced Support position. Candidates with prior experience in phone-based technical support are preferred.
We offer a full compensation package, including competitive salary and benefits.
Responsibilities Include
  • Manage incoming calls and prioritize responses based on several determining factors
  • Respond to customer queries in a timely and accurate way via phone, email, or text
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Keep records of customer interactions, process customer accounts and file documents
  • Gather customer feedback and share with our Production, Sales and Marketing teams
Requirements
  • The ideal candidate will have 2-3 years of technical support experience, e.g., with cable, telephone, or internet provider.
  • Familiarity with Microsoft Office (Teams, Outlook, SharePoint, etc.)
  • Solve technical problems and provide support for all assigned areas.
  • Provide timely and thorough resolutions to any customer issues.
  • Keep customers updated at all times during the process and "own" the issue until resolved satisfactorily.
  • Educate the customer as you resolve their issue and work as a team.
  • Recommend procedure modifications or improvements.
  • Ability to be on-call as needed, and may include nights and weekends on a rotational basis with comp time provided.
  • Always utilize excellent customer service skills and exceed customer expectations.

Job Summary

JOB TYPE

Full Time

SALARY

$40k-52k (estimate)

POST DATE

02/07/2024

EXPIRATION DATE

06/16/2024

WEBSITE

paceomatic.com

HEADQUARTERS

DULUTH, GA

SIZE

50 - 100

FOUNDED

2000

TYPE

Private

CEO

MICHAEL PACE

REVENUE

$10M - $50M

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About Pace - O - Matic

Pace-O-Matic is a gaming studio that develops, produces and licenses legally compliant games.

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If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Representative job description and responsibilities

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Representative jobs

According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.

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Be as polite as possible when talking to clients over the phone.

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Consider using database to record activities and research product information.

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Learn to refer to other service or technical departments for follow up as needed.

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Understand the customer’s expectations.

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Step 3: View the best colleges and universities for Customer Support Representative.

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