Overview:

We are seeking a dynamic Customer Support Manager to join our team. The ideal candidate will be the primary contact for customers of Caldwell Tree Care and works to resolve a variety of Sales, Marketing, and Customer issues through effective prioritization and engagement with Sales Representatives, Account Managers, and other internal departments. The position also serves as a support to the Sales team with customer follow-up and close out of proposed work and identifies improvements for the overall customer experience.

Duties:

• Serve as the primary point of contact for inbound calls and emails to triage customers’ needs and book sales estimate appointments.
• Handle large volume of calls and tracking metrics around appointment setting.
• Support the sales team with proposal development, follow-up, and support of closing the proposed work.
• Provide light sales and marketing support with active campaigns through outbound calls to generate appointment opportunities for sales through calls to prospects and previous customers.
• Interfaces with clients, Sales Representatives, Account Managers, and internal departments; and assists in resolving client related administrative issues.
• Identifies delays or problem areas and suggests solutions for resolving issues.

Requirements:

• Bachelor’s degree is preferred. Will consider all experience and skills in lieu of bachelor’s degree.
• 3-5 years of experience as a customer service representative working in a call center to book appointments, inside sales support, marketing or sales experience, executive assistant, and/or a track record of over-achieving a quota.
• Self-started, resourceful, problem solver
• Clear communicator with persuasive speaking skills
• A passion for representing the company and a desire to support the company’s growth.
• Impeccable customer service and high emotional intelligence to maintain a positive attitude and have patience when navigating customer’s needs.
• Ability to use multiple technology platforms including MS Office, CRM systems, and other administrative programs.
• Ability to multi-task, prioritize, and manage time effectively.

Join us as a Customer Support Manager and be part of a supportive team dedicated to delivering outstanding service.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Microsoft Office: 1 year (Required)
• Sales/Customer Service: 3 years (Required)

Ability to Commute:

• Roswell, GA 30075 (Required)

Ability to Relocate:

• Roswell, GA 30075: Relocate before starting work (Preferred)

Work Location: In person