Job Title: Lead Resource Navigator

FLSA Status : Full Time - non-exempt
Reports to: Program Manager

Schedule: FT, varies
Supervises: Resource Navigation Staff

Rate of Pay : $27.30/hour

Close Date: 6/13/2024

Benefits : Standard; Full-Time, Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function :

The Lead Resource Navigator provides leadership to the resource navigation focused support services team in Denver Metro Social Services. The role provides supervision and oversight for assessments, identifying resources in the community, developing pathways for linking people to resources, identifying community driven objectives, and participating in community resource design.

Duties and Responsibilities:

1. Oversee all resource navigators, resource case managers, and interns.
2. Assess and develop a best practice re-integration program and resource navigation for participants.
3. Network with and connect appropriate community resources/services.

Oversee Services and Staff

1. Implement and oversee services that effectively transition individuals experiencing housing displacement to greater self-sufficiency.
2. Manage a time-limited caseload of complex cases.
3. Establish standardized assessments and resource navigation.
4. Keep up-to-date documentation and records of all participants in the program.
5. Produce timely data reports, including outcome measures and quarterly reports for city contracts.
6. Monitor and track financials.

Network with Community Resources and Partners

1. Initiate networking relationships with community resources and service providers.
2. Encourage coordinated access/connection/linkage for participants with community resources.
3. Participate in community meetings and collaborations.
4. Promote community and for-profit involvement.

Special Projects

1. Offer leadership to special projects assigned by Denver Metro Social Services Director.
2. Must have a valid Colorado driver's license.

Qualification and Education Requirements:

• Master's degree preferred. Bachelor's degree in human service-related field, required. Three years of experience in experience in human services, education, or related setting, may be accepted in lieu of bachelor's degree. High School Degree/GRE required.
• Demonstrated ability to work with populations from diverse backgrounds.
• Knowledge of local housing resources preferred.
• Service oriented mindset, with the ability to establish and maintain effective working relationships with participants and staff.
• Experience with daily, detailed data entry and reporting.
• Strong computer skills including web-based databases, internet research and knowledge of Microsoft applications.
• Successfully pass background check.
• Valid CO driver's license and ability to pass The Salvation Army driving requirements.
• Be supportive of The Salvation Army's mission. Ability to reflect and model the high standards of our organization as one of the world's most distinguished human services charitable organizations.

Additional Knowledge, Skills, and Abilities Required:

Excellent communication skills both written and verbal, ability to manage databases, administer complex systems, and follow program policies. Ability to discern appropriate approaches and solutions in highly complex cases.

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Acknowledgement of Religious Purposes of The Salvation Army:

I have been informed and understand The Salvation Army's religious purpose and status as a church. In my employ, I will not undermine the religious mission or religious purposes of the organization, nor will my professional conduct conflict with, interfere with, or undermine its religious programs or religious purposes.

Physical Requirements:

Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift to 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

Statement of Confidentiality:

The Lead Resource Navigator occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of the Intermountain Division in all job-related matters.

Employment at Will:

Employees of The Salvation Army are considered employees at will. This means that the employment arrangement between the employee and The Salvation Army may be terminated by the employee or by The Salvation Army at any time with or without cause. No Salvation Army representative may change the at will employment relationship through oral or written promises.