10 front desk agent Jobs in denton, tx
Huntington Hotel is Hiring a Front Desk Agent Near Denton, TX
**Position Title:** Guest Services Associate
**Immediate Supervisors Title:** Front Office Supervisor
**Overall Responsibilities**
* Greet and welcome guest.
* Assign rooms and keys.
* Keep track of daily scheduled functions and their locations.
* Manage all daily arrivals and departures, including groups.
* Prepare guest folio and collect payment for visit.
* Follow banking-out and shift closing procedures.
* Maintain safe and clean work areas.
* Provide accurate, descriptive hotel information to guests and callers including hours of operation, guestroom features and locations, all services and amenities provided, and local area information.
* Provide suggestions for places to visit, eat, and shop as well directionsand maps.
* Handle mail, messages, guestroom messages, and faxes per prescribed procedure.
* Arrange transportation.
* Carry out specified duties in the event of emergencies.
* Answer phones promptly in a polite and professional manner using the standard phraseology.
* Route incoming calls to the appropriate department, guestroom,meeting room, or other facility.
* Handle wake-up calls and ensure timely delivery by following standard procedure.
* Assist guests with function of all guestroom features.
* Log and track all guest complaints.
* Promptly communicate all requests to appropriate departments.
* Assist in solving billing discrepancies.
* Handle monetary transactions per prescribed procedure.
* Utilize property management system and all other required technology to carry out daily responsibilities.
* Advise guests and callers of current rates and promotions.
* Show guestrooms and meeting space to prospective guests as needed.
* All other duties as assigned
**Education, Knowledge and Skills:**
* High School diploma or G.E.D. certificate
* Customer service background
* Hotel Front Desk experience preferred
**Essential Functions**
* Language skills: Have the ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSAs), safety awareness information (MSDS), operation and maintenance instructions, and procedure manuals. Ability to keep logs and to speak effectively to customers and associates.
* The hotel functions seven days a week, 24 hours a day. Applicant must have the flexibility to work a shift other than the one they are assigned dependent on business demand. Further, business demand and weather determines the amount of hours that are worked. Some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours.
* Use aggressive hospitality skills, which include:
* Smile and Greet every Guest
* Speak to the guest in a warm, friendly and courteous manner
* Display genuine and enthusiastic interest in the guest, pay complete attention
* Anticipate guest needs and be flexible in responding to them
* Be knowledgeable about your job
* LEARN to take ownership of guest problems and resolve them
* Report to work station at your scheduled time, being prepared to commence all assigned duties.
* Perform all job requests assigned by management in which the associate is capable.
* Maintain a well groomed, professional appearance and attitude at all times.
* Acknowledge guests immediately with a smile and greeting. Use the guests name at least once in an interaction and practice the principles of Aggressive Hospitality.
* Anticipate guest needs and offer assistance.
* Always use guest name. Listen intently to each guest, focusing directly on them during each interaction.
Company : Huntington Hotels
Position : Front Desk Agent
Status : Part Time
Shift : First (Day), Second (Afternoon), Third (Night)
Req # : 6964272
Date Posted : February 19, 2022
Location : 1434 Centre Pl Dr, Denton, US, TX, 76205
Job Category : Hourly
Job Summary
Full Time
$27k-36k (estimate)
06/16/2024
07/03/2024
huntingtonhotelgroup.com
IRVING, TX
50 - 100
1998
Private
KEVIN KEEFER
<$5M
Business Services
Related Companies
About Huntington Hotel
HHG is a holding company that specializes in the development, operation and management of selected service hotels.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.
