Front Office job description:

• Welcomes patients and visitors by greeting them in person or on the telephone; answering or referring inquiries.
• Ensure all scheduled patients are in check-out or no-show at the end of day
• Validate insurance for all scheduled patients a day ahead, and troubleshoot verification issues as needed
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Collects copays, deductible and balances, as part of check in/out. Record copay and balance payment entry in EMR.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Monitor fax inbox every day, and ensure they are appropriately re-directed and responded by end of day.
• Monitor voicemail and ensure all telephone encounters are documented in appropriate patient logs.
• Helps patients in distress by responding to emergencies.
• Contributes to team effort by accomplishing related results as needed.

General Expectations:

• Providing quality customer service to patients 
• Working in a professional environment 
• Ensures facility is clean and HIPAA compliant
• Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.
• Maintains patient confidence and protects operations by keeping patient care information confidential.
• Serves and protects the physician or healthcare provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.
• Enhances health care practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Life insurance
• Paid time off

Healthcare setting:

• Clinic
• Medical office
• Private practice

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Ability to Relocate:

• Denton, TX 76201: Relocate before starting work (Required)

Work Location: In person