Customer Experience Leader, Supply Chain

Who we are :

Atkore, is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together a future focused on serving the customer and powering and protecting the world.

With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.

Who we are looking for :

Reporting directly to the Customer Experience Manager, this person will be responsible for supporting and connecting the Voice Of the Customer (VOC) through sales, inventory, operations, and production excellence.

This role will be located out of our Dallas, TX Regional Service Center (RSC).

What you’ll do :

• Support Atkore Regional Sales Managers (RSMs) and agents to provide an unmatched customer experience.
• Support the Sales, Inventory, and Operations (SIOP) process through supply chain analytics.
• Work closely with the RSC distribution team to provide high velocity product to market.
• Play a critical role in maintaining customer relationships by reliably addressing day-to-day issues.
• Work closely with the Strategic Business Units (SBU) demand planners and Customer Service Representatives (CSR) teams to drive best in class service.
• Coordinate high velocity orders with our logistic and distribution teams.
• Investigate service issues, define root causes, brainstorm solutions, and implement countermeasures to reduce future firefighting.
• Make informed decisions supported by data and the Voice Of the Customer (VOC).
• Participate in Kaizen events to determine and drive out waste at the reporting RSC.
• Create relationships with customers to gain and carry the VOC to internal stakeholders to drive service.

What you’ll bring :

• A bachelor’s degree in business required. (Supply Chain Management or related is preferred)
• years of work experience in a supply chain focused role, preferably customer-facing.
• High level written and verbal communication.
• Excellent judgment, problem-solving abilities, and communication skills.
• The ability to thrive in a fast-paced environment and multi-task while keeping a focus on the customer.

Within months, you’ll :

• Complete your new hire Immersion , preparing you for success in your new role.
• Develop relationships with the key internal and external stakeholders you will work closely with every day.
• Have a strong understanding of Atkore’s customers and agents.

Within months, you’ll :

Have a strong understanding of Atkore’s businesses, markets, customers, and strategic direction.

Within months, you’ll :

• Be comfortable maneuvering within Atkore and addressing almost any customer issue that arises with complete autonomy.
• Be the lead subject matter expert and advocate for the customer through sales, inventory, operations, and production excellence.

Atkore is a four-time Great Place to Work certified company and a two-time Top Workplaces USA award winner! We’re committed to creating an engaged, aligned workforce driven by a collaborative culture.

Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.

Join our team and align yourself with an industry leader!

Last updated : 2024-05-31