Are you ready to make an impact at DTCC? 

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. 

Pay and Benefits: 

• Competitive compensation, including base pay and annual incentive 
• Comprehensive health and life insurance and well-being benefits, based on location 
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. 
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role: 

The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to call out and resolve technical support incidents.

Your Primary Responsibilities

• Experience with using ITIL Change, Incident and Problem management processes. 
• Resolve critical production issues by leading Major Incident calls, engaging accurate teams, and driving root cause analysis. 
• Troubleshoot and debug system component(s) to resolve technical issues in sophisticated and highly regulated environments comprised of ground and cloud applications and services.
• Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.
• Contribute to Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.
• Participate in Disaster Recovery / Loss of Region events (planned and unplanned) performing tasks and collecting evidence.
• Collaborate both within the team and across teams to resolve application issues and bring up as needed. Partner with development teams to provide recommendations into the design and development stages of applications.
• Support audit requests in a timely fashion providing needed documentation and evidence.
• Plan and complete certificate creation/renewals as needed.
• Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability.
• Strong ability to capture and analyze project requirements and translate them into technical specification(s).
• Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams.
• Review and update knowledge articles and runbooks with application development teams to confirm information is most updated.
• Identify and implement automation opportunities to reduce manual effort associated with application monitoring.
• Implement the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g., SNOW, SF, etc)
• Aligns risk and control processes into day-to-day responsibilities to supervise and mitigate risk; calls out appropriately.

Note*: This role comes with an attractive shift allowance. The Primary Responsibilities of this role are not limited to the details above. 

Qualification:

• Minimum of 4 years of related experience
• Bachelor's degree and/or equivalent experience.
• Candidates must be willing to work in 2nd shift starting from 3 pm till 11 pm ET / 2 pm till 10 pm CT from Sunday through Thursday.

Talents Needed for Success: 

• Hands on experience in Unix, Linux, Windows, SQL/PLSQL
• Familiarity working with relational databases (DB2, Oracle, Snowflake)
• Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, IBM Zolda)
• Cloud Technologies (AWS services (S3,EC2,Lambda,SQS,IAM roles), Azure, OpenShift, RDS Aurora, Postgress)
• Scheduling Tool experience (CA AutoSys, Control-M)
• Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
• Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
• Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
• Hands on experience with ETL tools (Informatica Datahub/IDQ, Talend )
• Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
• Mainframe scheduling (Job abends, Predecessor/Successor 

Additional Qualifications:

• Cultivates a culture where integrity and transparency are encouraged.
• Knows the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date.
• Invests effort to individually mentor others.
• Builds collaborative teams across the organization.
• Communicates openly keeping everyone across the organization advised.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.